JOB SUMMARY:  

As a Provider Network Assistant (PNA), you’ll set up exams for patients and handle customer service inquiries. Part of your job will also involve ensuring there is enough time between appointments to allow providers to complete certain medical examinations and procedures. Other clerical duties may include maintaining databases, faxing, and scanning patient histories, answering phones, and updating patient account information. 

It’s also your responsibility to act in a courteous manner and maintain your composure when dealing with angry or irritated patients. Additionally, you may refer some patients to other staff members or providers. You will need to know how to process the required referral forms when necessary. 

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Necessary accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law. 

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job. 

Obtain patient information at the time of scheduling and assist in filling out forms and relevant documents. 

Make and distribute daily schedules for healthcare providers and staff. 

Complete daily logs as assigned by Provider Network Coordinator 

Answer incoming calls to schedule appointments or ancillaries. 

Review provider schedules to ensure proper scheduling for assigned territory. 

Maintain and update provider and patient data. 

Organize and maintain confidential medical files and records. 

Any other duties as assigned by your supervisor. 

Strong critical thinking and problem-solving skills. 

Must be familiar with billing and scheduling software used in automated health care systems or similar billing and scheduling software.  

Type 45+ wpm. 

Must have the ability to multi-task and have strong organizational skills; must have the ability to communicate effectively with physicians, staff, patients, and external customers at all times. 

High School Diploma or GED. 

Prior experience as a medical scheduler preferred.  

Prior experience in administration in lieu of medical scheduling experience 

Clinical knowledge in a medical specialization 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office/clinic environment, with frequent exposure to electronic and medical office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.