Product Operations Manager
Business Banking
Posted on 2/3/2024
OakNorth Bank

201-500 employees

Provides fast, flexible finance for UK businesses
Company Overview
OakNorth, established in 2015, stands out as a leading financial institution in the UK, providing fast and flexible finance options to ambitious businesses, ranging from £250,000 to tens of millions, and has lent billions across a variety of sectors. The company's commitment to fostering a diverse economy has resulted in the creation of over 31,000 new jobs in numerous industries, demonstrating its significant impact on the local economy. Furthermore, OakNorth's savings options not only help individuals reach their financial goals, but also support the growth of local organisations, benefiting entire communities.
Financial Services
Data & Analytics

Company Stage

Series A

Total Funding

$15.8M

Founded

2015

Headquarters

null, United Kingdom

Growth & Insights
Headcount

6 month growth

16%

1 year growth

38%

2 year growth

96%
Locations
Manchester, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Customer Service
CategoriesNew
Operations & Logistics
Customer Success & Support
Requirements
  • 5+ years of experience in product operations, with a focus on business banking products
  • Proven track record of successfully launching and managing business banking products in a fast-paced and competitive environment
  • Strong understanding of banking operations, including payment processing, customer service, and regulatory compliance
  • Excellent analytical, problem-solving, and project management skills
  • Experience leading and developing high-performing teams
  • Ability to communicate effectively and build strong relationships with stakeholders at all levels of the organization
  • Familiarity with industry best practices and emerging trends in business banking
Responsibilities
  • Develop and execute the customer-centric operational strategy and roadmap for business banking products, collaborating with cross-functional teams
  • Lead the end-to-end operational implementation of new business banking products, ensuring stakeholder alignment and communication
  • Identify, document, and seamlessly integrate operational process improvements, prioritizing customer satisfaction, and continually monitoring key performance indicators (KPIs) for enhancement
  • Coordinate with Capacity, Forecasting, and Optimization teams to track and update processes and resource requirements for business banking Operations teams, monitoring resource mitigation
  • Collaborate with internal and external partners to drive operational efficiency, including process automation, risk management, and compliance
  • Address escalations and resolve issues related to business banking products, serving as a point of contact for customer and internal concerns
  • Act as a bridge between Operations teams in Manchester and India, integrating improvements into the product strategy and roadmap
  • Work with cross-functional teams to incorporate Operations teams' requirements in the development of business banking products and track their successful delivery ahead of new product releases
  • Manage issue resolution stemming from product releases or development, coordinating with relevant cross-functional teams
  • Stay attuned to industry trends, regulatory changes, and competitive offerings in the business banking space, using this knowledge to shape customer-centric product and operational strategies
Desired Qualifications
  • Experience in collaborating with Capacity, Forecasting, and Optimization teams
  • Experience in process automation, risk management, and compliance
  • Experience in addressing escalations and resolving issues related to business banking products
  • Experience in managing issue resolution stemming from product releases or development