IT Service Desk Analyst
Posted on 3/12/2024
INACTIVE
Paddle

201-500 employees

Complete payments infrastructure software provider
Company Overview
Paddle's mission is to help SaaS companies navigate the revenue journey at every stage. Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, the company is a Merchant of Record for our customers.
Fintech

Company Stage

Series D

Total Funding

$280.8M

Founded

2012

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-5%

2 year growth

25%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
IT & Security
IT Project Management
IT Support
Responsibilities
  • Introduce new joiners to Paddle and help them get up and running with their hardware and software
  • Provide IT support to Paddlers in a timely manner via our ticketing process or face to face in our London Hub
  • Triage complex issues, and escalate where appropriate
  • Measure and report on service desk performance
  • Identify trends in support tickets and propose improvements to address root causes
  • Maintain a knowledge base of support articles, and internal process documentation
  • Handle hardware issue, replacement and retrieval processes
  • Ensure IT operations are carried out in adherence to our compliance requirements
  • Provide technical support in Paddle's London Hub for events and meetings
  • Enable Paddlers by providing guidance and training sessions
  • Assist with project-based work