Technical Account Manager @ Rackner

Title: Technical Account Manager (Jr. / Mid. / Sr.)
Location: San Antonio, TX (Remote)
Clearance: Secret Eligible / Top Secret (SCI Eligible)

About this role:

Rackner is seeking Technical Account Managers that will be primary tech advisors for both incoming customers and existing customers alike.
TAMs align customers with technical solutions within the Platform One portfolio and continue hands-on support throughout the full customer lifecycle.
Platform One is a DoD enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging industry best practices, open-source software such as Kubernetes and containers, and commercial solutions to instantiate CI/CD pipelines at various classification levels.
Rackner is working with the Platform One program to support these initiatives and provide technical services and expertise for the program’s success.

We are seeking professionals with experience in:

Technical sales and customer support.
Managing technical exploration documentation.
Platform One portfolio and services.
DevSecOps principles and practices.
Kubernetes and Docker containerization.
CRM technologies and Jira/Confluence for documentation and project management.

What will make you successful:

Maintain and support continuous customer support throughout the full customer lifecycle.
Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations.
Support customer onboarding and ensure accurate resource and solution stack provisioning.
Conduct monthly and quarterly health checks in coordination with customer Business Account Managers.
Provide technical guidance during annual renewal processes.

Who We Are:

Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
Our customers hail from a diverse, ever-growing list of industries.

Benefits/Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided . Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!

401K with 100% matching up to 6%
Highly competitive PTO
Great health insurance with large network of providers
Medical/Dental/Vision
Life Insurance, and short & long term disability
Industry-Leading Weekly Pay Schedule
Home office & equipment plan

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About the company

Rackner provides services that blend DevSecOps with artificial intelligence to help organizations run workloads in the datacenter, public and private clouds, and at the edge. Its offerings center on automating secure software delivery (devsecops), building cloud-native and hybrid-cloud applications, and extending compute to edge environments using technologies like Kubernetes and WebAssembly. The company supports both fast-growing startups and federal agencies, including Civilian and Defense sectors, and differentiates itself through its deep focus on security, cloud-native architecture, edge computing, and AI/ML capabilities, along with its status as a Cloud Native Computing Foundation member, Kubernetes Certified Service Provider, and partner to major cloud providers. Rackner’s goal is to help customers deliver scalable, secure, and efficient software and AI-powered applications across on-premises, cloud, and edge environments.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Washington DC, District of Columbia

Founded

2015

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Simplify's Take

What believers are saying

Rackner reported 239% three-year revenue growth and Inc. 5000 placement in 2026.
2026 contract wins on Party Bus and SEWP VI expand federal distribution.
Current hiring across AI, DevSecOps, and federal BD shows active demand.

What critics are saying

Rackner depends heavily on DoD and NASA procurement cycles for revenue.
Contingent job postings signal contract-based hiring and possible stop-start staffing.
Large integrators can bundle similar cloud-native services, compressing Rackner margins by 2027.

What makes Rackner unique

Rackner won NASA SEWP VI and Platform One awards in 2026.
It sells cleared DevSecOps, AI/ML, and cloud-native delivery for federal missions.
REAPER and Code Falcon package mission software into reusable government-ready products.

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Benefits

401(k) Company Match

Unlimited Paid Time Off

Health Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Home Office Stipend

Gym Membership

Rackner

Technical Account Manager - S, Remote, DoD