Full-Time

Technical Account Manager

S, Remote, DoD

Posted on 6/27/2024

Rackner

Rackner

11-50 employees

DevSecOps and AI solutions for cloud environments

Government & Public Sector
Enterprise Software
AI & Machine Learning

Entry, Junior, Mid

Remote in USA

Remote position based in San Antonio, TX.

US Top Secret Clearance Required

Category
Customer Success Management
Sales & Account Management
Required Skills
Kubernetes
Docker
JIRA
Confluence

You match the following Rackner's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Technical sales and customer support experience
  • Experience managing technical exploration documentation
  • Familiarity with Platform One portfolio and services
  • Understanding of DevSecOps principles and practices
  • Experience with Kubernetes and Docker containerization
  • Knowledge of CRM technologies and Jira/Confluence for documentation and project management
  • Secret Eligible / Top Secret (SCI Eligible) clearance
Responsibilities
  • Maintain and support continuous customer support throughout the full customer lifecycle
  • Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations
  • Support customer onboarding and ensure accurate resource and solution stack provisioning
  • Conduct monthly and quarterly health checks in coordination with customer Business Account Managers
  • Provide technical guidance during annual renewal processes

Rackner provides solutions that integrate DevSecOps practices with artificial intelligence to enhance operations in data centers, public and private clouds, and edge computing environments. Their products utilize technologies such as Kubernetes and WebAssembly to optimize application development and deployment. Unlike many competitors, Rackner is recognized as a Kubernetes Certified Service Provider and is a member of the Cloud Native Computing Foundation, which highlights their expertise in cloud-native technologies. The company aims to support a diverse range of clients, including rapidly growing startups and federal agencies, by delivering tailored solutions that improve efficiency and security in their computing environments.

Company Stage

N/A

Total Funding

N/A

Headquarters

Washington, District of Columbia

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of WebAssembly boosts Rackner's focus on performance and security.
  • AI-driven DevSecOps tools offer Rackner opportunities to enhance its service offerings.
  • The rise of multi-cloud strategies aligns with Rackner's hybrid-cloud development expertise.

What critics are saying

  • Emerging consultancies focusing on Kubernetes and WebAssembly may dilute Rackner's market share.
  • Rapid AI evolution requires Rackner to invest in R&D to stay competitive.
  • Talent shortages in DevSecOps and AI/ML could hinder Rackner's project scalability.

What makes Rackner unique

  • Rackner is a Kubernetes Certified Service Provider, enhancing its cloud-native credibility.
  • The company specializes in AI-driven DevSecOps, integrating security into the development lifecycle.
  • Rackner's expertise in edge computing positions it well for sectors like healthcare and manufacturing.

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Benefits

401(k) Company Match

Unlimited Paid Time Off

Health Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Home Office Stipend

Gym Membership

INACTIVE