Full-Time
Technical Account Manager
S, Remote, DoD
Posted on 6/27/2024
Rackner
11-50 employees
DevSecOps solutions for cloud and edge computing
Entry, Junior, Mid
Remote in USA
Remote position based in San Antonio, TX.
US Top Secret Clearance Required
- Technical sales and customer support experience
- Experience managing technical exploration documentation
- Familiarity with Platform One portfolio and services
- Understanding of DevSecOps principles and practices
- Experience with Kubernetes and Docker containerization
- Knowledge of CRM technologies and Jira/Confluence for documentation and project management
- Secret Eligible / Top Secret (SCI Eligible) clearance
- Maintain and support continuous customer support throughout the full customer lifecycle
- Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations
- Support customer onboarding and ensure accurate resource and solution stack provisioning
- Conduct monthly and quarterly health checks in coordination with customer Business Account Managers
- Provide technical guidance during annual renewal processes
Rackner provides solutions that integrate DevSecOps practices with artificial intelligence to enhance operations in data centers, public and private clouds, and edge computing environments. Their products utilize technologies such as Kubernetes and WebAssembly to optimize application development and deployment. Unlike many competitors, Rackner is recognized as a Kubernetes Certified Service Provider and is a member of the Cloud Native Computing Foundation, which highlights their expertise and commitment to cloud-native technologies. The company aims to support a diverse range of clients, including rapidly growing startups and federal agencies, by delivering tailored solutions that improve efficiency and security in software development and deployment.
Company Stage
N/A
Total Funding
N/A
Headquarters
Washington, District of Columbia
Founded
2015
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Rackner's partnerships with major public cloud companies provide significant opportunities for growth and access to cutting-edge technologies.
- The company's involvement in both civilian and defense sectors offers stability and a broad range of impactful projects.
- Rackner's specialization in emerging technologies like Kubernetes and WebAssembly positions it well for future industry trends.
What critics are saying
- The rapidly evolving tech landscape requires continuous innovation, which can be resource-intensive and challenging to maintain.
- Balancing the needs of hypergrowth startups and federal agencies may lead to conflicting priorities and resource allocation issues.
What makes Rackner unique
- Rackner's expertise in both DevSecOps and AI/ML uniquely positions it to offer comprehensive, secure, and intelligent solutions across various computing environments.
- As a Kubernetes Certified Service Provider and member of the Cloud Native Computing Foundation, Rackner has a strong industry validation that sets it apart from competitors.
- Rackner's dual focus on hypergrowth startups and federal agencies allows it to cater to a diverse client base with varying needs and compliance requirements.
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