Service Technician

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

JOB SUMMARY:

The Service Technician for Food & Beverage plays a direct role in ensuring customer satisfaction by servicing a majority of the existing Zee accounts in his or her area. This includes ensuring Zee products are performing as expected, chemical allocation equipment is performing properly, and responding to any other customer inquiries as necessary. The Service Technician also conducts sanitation audits, provides training to the sanitation crew members at the facilities. Additional responsibilities to include (but not limited to the following):

• Pump-off of bulk chemicals at facilities
• Conduct Sanitation audits and provide documented service reports.
• Assist plant facilities with internal and external audits.
• Provide on-going safety training.
• Provide documented SOP/training plant specific at each location of business.
• Provide repair/ordering for non-functioning equipment.
• Provide/Update SDS books and all associated documentation for facilities.
• Conduct scheduled service audits on all chemistry applications.
• Provide scheduled inventory audits and orders as needed in facilities.
• Work closely internal groups to provide excellent customer service/support.

EDUCATION:

Required:  Bachelor’s degree or equivalent in experience and education.

Preferred:  Post-secondary education preferred.

EXPERIENCE:

Required:  1-3 years of previous sales experience. 

Preferred: 1-3 years of experience working in chemical, sanitation, food protection, food manufacturing or related field. Working knowledge of Microsoft Outlook, Word, and Excel highly preferred.

POSITION REQUIREMENT(S): Specialized Skills/License/Certification

Required: Must possess strong customer service focus, social and interpersonal skills, active listening skills, and effective communication skills.  Must be able to excel in a fast paced environment and meet time-sensitive deadlines.  Ability to travel ≥75% of the time (mostly by car) to visit customers and work with distributors throughout sales territory. Ability to work nights (2nd or 3rd shift) with sanitation crews to provide product training and service.

Preferred:  Beneficial to have strong critical thinking, persuasion, and comprehension skills. Mechanical aptitude highly desirable. Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

CORE COMPETENCIES (Essential Job Functions)

• Service existing accounts by planning by calling on existing customers (e.g. QA managers, food safety managers, plant managers, etc.) and providing 100% customer service on a daily basis.
• Monitor ongoing service of the account including visits during sanitation operations, which will oftentimes be after normal business hours. 
• Resolve customer complaints regarding sales and service.
• Instruct customer sanitation crew on proper chemical usage and provide training classes to the sanitation crews when necessary. 
• Completes field reports covering sanitation concerns, plant status and employee safety.
• Proactively networking with key industry contacts to build long-lasting business relationships.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Maintain customer records, using automated systems.
• Monitor customer preferences and utilization to determine focus of sales efforts and appropriate stock levels.
• Completes special projects upon requests, and other duties may be assigned.

VIN123

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!