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About the Role:

In July 2023, Upgrade acquired Uplift. All Uplift employees are now a part of the Upgrade team and get to build the leading BNPL provider in the travel industry used by the world’s most loved brands, including Southwest Airlines, Carnival Cruise Line, Air Canada, Universal Studios, and more, while also benefiting from Upgrade’s resources.

We are currently looking for a dynamic and energetic self-starter to provide sales, operational and account support across our fastest-growing travel verticals (Airlines, Cruise, Package Vacations, and Hospitality). As an Account Coordinator, working across multiple cross-functional teams and engaging with numerous external partner stakeholders, you are well organized, have a keen eye for detail, and a proven ability to deliver results through others.  

This is an opportunity to work alongside the biggest and most respected brands across the travel industry, supporting and gaining experience from our team of travel industry veterans. Come join the global leader in BNPL for travel merchants and help us make travel more accessible and rewarding to consumers across the world.

This will be a hybrid position based in our San Francisco HQ office.

What You’ll Do:

• Data & Reporting: Provide regular performance reports and analysis for small/emerging accounts and support reporting and analytics needs for large enterprise accounts. 
• Market Research: Stay informed about industry trends, market conditions, and competitor activities. Provide insights and recommendations to enhance sales strategies.
• Sales Support: Assist in the creation of sales presentations, proposals, and contracts. Prepare sales-related documents and materials to support the sales team’s efforts.
• Account Management: Manage small/emerging accounts and provide support on large enterprise accounts. Maintain a deep understanding of account needs and requirements.
• Partner  Support: Work closely with partner success and customer support teams to ensure operational excellence and resolve issues including but not limited to merchant inquiries, customer inquiries and operational investigations.
• Coordination: Coordinate sales activities, including scheduling meetings, preparing sales documents, managing follow-up tasks and organizing internal meetings and offsites. 
• Collaboration: Work closely with cross-functional teams, including compliance, operations, marketing, product development, and customer service, to align efforts and deliver cohesive support to merchants and team members.

What We Look For:

• Travel industry experience preferred.
• Proven experience in a sales support or account coordination role, preferably in an enterprise or B2B environment. 
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication skills, both written and verbal.
• Presentation and public speaking skills.
• Proficiency in Google Suite, Salesforce, Tableau and Jira. 
• Detail-oriented mindset with a focus on accuracy and quality.
• Ability to work collaboratively in a team-oriented environment.
• Travel to functions, trade shows, and/or accounts as required.
• Bachelor’s degree in Business, Marketing, or a related field.

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives 

The compensation range of this position in San Francisco, CA and New York, NY is USD $75,000-$95,000 annually plus equity and benefits. Within this range, an individual’s base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#BI-Hybrid  #LI-Hybrid

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact [email protected].

Personal Information Upgrade Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of  recruitment, job application, or interview process. 

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and  administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and  ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.