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Full-Time

Director – Product Design

Confirmed live in the last 24 hours

Constant Contact

Constant Contact

1,001-5,000 employees

Digital marketing solutions for small businesses

Consulting
Consumer Software
Enterprise Software

Compensation Overview

$172.4k - $215.5kAnnually

+ Commission + Bonus

Senior, Expert

Waltham, MA, USA

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Communications
Requirements
  • Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field
  • 10 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
  • 5+ years of experience leading product designers, with a proven track record of building and managing strong, effective design teams
  • Demonstrated ability with recruiting, hiring and retaining multidisciplinary design teams
  • Demonstrated ability leading designers, with a proven track record of building and managing strong, effective design teams
  • Demonstrated ability in creating user experience designs that create a competitive advantage and measure the effectiveness of designs with end users
  • Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including executive leadership
  • Demonstrated ability in influencing product direction through a deep understanding of user needs and usability
  • Demonstrated ability in best practices, key findings, and evidence-based rationalization of design decisions
  • Knowledge of balancing human behaviors, technology capabilities and business needs to deliver measurable design solutions
Responsibilities
  • Lead a design team consisting of defining and measuring design strategies that deliver value to our clients, achieve business outcomes and accelerate growth
  • Champion creating a differentiated and competitive user experience by using storytelling and persuasion to connect strategy and vision
  • Drive high quality, user-centric experiences
  • Develop an emerging understanding of customer problems, broader organizational context and goals and take initiative in identifying problems and opportunities to improve the product
  • Develop and measure key performance indicators that benchmark and track performance, and measure our solutions
  • Hire and retain top user experience design talent by driving career development and performance and delivering regular feedback and coaching
  • Develop highly innovative solutions and recommend to senior leadership for prioritization
  • Investigate, evaluate and recommend new and emerging user experience design and usability techniques, technologies and process improvement methodologies
  • Presents team best practices, case studies and success stories both internally and externally

Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, ensuring affordability. The company's goal is to empower clients to grow their businesses through effective marketing while maintaining a stable income stream.

Company Stage

Private

Total Funding

$434M

Headquarters

Waltham, Massachusetts

Founded

1995

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent appointment of new executives and a Chief Marketing Officer indicates a strong focus on growth and strategic leadership.
  • Innovations like AI-powered Campaign Planning and BrandKit demonstrate Constant Contact's commitment to leveraging advanced technologies to simplify marketing for small businesses.
  • Partnerships with companies like Square and HostGator expand Constant Contact's ecosystem, potentially increasing its user base and market reach.

What critics are saying

  • The digital marketing space is highly competitive, with major players like Mailchimp introducing advanced AI tools that could overshadow Constant Contact's offerings.
  • Frequent changes in executive leadership, such as the recent appointments in APAC, could lead to strategic misalignments and operational disruptions.

What makes Constant Contact unique

  • Constant Contact's focus on small businesses and nonprofits allows it to tailor its digital marketing tools to the unique needs of these clients, unlike broader marketing platforms.
  • The subscription-based model with various pricing tiers makes their services accessible to even the smallest businesses, providing a competitive edge over more expensive solutions.
  • Integration with over 300 apps, including popular platforms like Canva and Salesforce, enhances the versatility and appeal of Constant Contact's offerings.