Full-Time

Director – Product Design

Posted on 8/2/2024

Constant Contact

Constant Contact

1,001-5,000 employees

Digital marketing solutions for small businesses

Consumer Software
Social Impact

Compensation Overview

$172.4k - $215.5kAnnually

+ Commission + Bonus

Senior, Expert

Waltham, MA, USA

Hybrid work model; requires in-office presence.

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Communications
Requirements
  • Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field
  • 10 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
  • 5+ years of experience leading product designers, with a proven track record of building and managing strong, effective design teams
  • Demonstrated ability with recruiting, hiring and retaining multidisciplinary design teams
  • Demonstrated ability leading designers, with a proven track record of building and managing strong, effective design teams
  • Demonstrated ability in creating user experience designs that create a competitive advantage and measure the effectiveness of designs with end users
  • Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including executive leadership
  • Demonstrated ability in influencing product direction through a deep understanding of user needs and usability
  • Demonstrated ability in best practices, key findings, and evidence-based rationalization of design decisions
  • Knowledge of balancing human behaviors, technology capabilities and business needs to deliver measurable design solutions
Responsibilities
  • Lead a design team consisting of defining and measuring design strategies that deliver value to our clients, achieve business outcomes and accelerate growth
  • Champion creating a differentiated and competitive user experience by using storytelling and persuasion to connect strategy and vision
  • Drive high quality, user-centric experiences
  • Develop an emerging understanding of customer problems, broader organizational context and goals and take initiative in identifying problems and opportunities to improve the product
  • Develop and measure key performance indicators that benchmark and track performance, and measure our solutions
  • Hire and retain top user experience design talent by driving career development and performance and delivering regular feedback and coaching
  • Develop highly innovative solutions and recommend to senior leadership for prioritization
  • Investigate, evaluate and recommend new and emerging user experience design and usability techniques, technologies and process improvement methodologies
  • Presents team best practices, case studies and success stories both internally and externally

Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to all. The company aims to simplify marketing for organizations that may lack the resources or expertise to manage complex campaigns.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$420.8M

Headquarters

Waltham, Massachusetts

Founded

1995

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
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Simplify's Take

What believers are saying

  • Constant Contact is recognized as a market leader in email marketing.
  • The partnership with Square enhances marketing and transaction capabilities.
  • Expansion in APAC positions the company for growth in Asia-Pacific.

What critics are saying

  • Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.
  • Potential strategic shifts due to the sale of Siris Capital's ownership stake.
  • Data privacy challenges from integrations with platforms like Square.

What makes Constant Contact unique

  • Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.
  • The company integrates with over 300 apps, including Square and HostGator.
  • Constant Contact provides a subscription-based model with various pricing tiers.

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Benefits

Health Insurance

Paid Vacation

Hybrid Work Options

Professional Development Budget

Paid Sick Leave

Paid Holidays

INACTIVE