Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The Housing Emergency Referral Operations (HERO) Unit is the sole 24/7 DHS organizational unit that identifies and secures shelter for families and single adults who apply for emergency housing assistance. HERO is composed of seven sections: Placement, Vacancy Control for Families with Children and Single Adults, Data & Systems, Strategic Initiatives and Transfers, Care Day Certification and Portfolio Management and the Serious Incident Unit.

The Department of Homeless Services seeks to hire one (1) Administrative Director of Social Services NM-II to function as the Director for the Placement Unit who will;

- Direct and manage the operational activities of clerical, analytical, and social services staff in the Placement, Transfers, and Transportation departments for Families with Children, Single Adults, and Adult Families.

- Work closely with senior and executive staff to provide high-level oversight and contribute to the establishment of short- and long-term plans. Consider New York City’s right to shelter mandate in all planning activities.

- Provide adequate supervision to the placement team, ensuring a swift and effective identification of placements. Implement a robust quality assurance process to track, measure, and report on the performance of the placement/transfer process.

- Generate regular reports for senior and executive staff, presenting insights and recommendations based on data analysis. Keep stakeholders informed about placement activities and outcomes.

- Conduct ongoing regular meetings and collaboration with Unit managers/supervisors. Facilitate training sessions on procedures and address areas of concern. The goal is to continuously improve staff performance and maintain a high level of productivity.

Work Location: 260 West 11th Ave

Hours/Schedule: Monday- Friday 4PM-12AM

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.