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Staff Software Engineer
Observability, Federal
Posted on 6/23/2022
INACTIVE
Locations
San Jose, CA, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Kafka
HTML/CSS
Java
Linux/Unix
Management
Terraform
Python
Ansible
Requirements
  • 6+ years of IT Operations, Site Reliability, and tool development experience
  • Strong coding abilities with Python, Go with a focus on API and integrations
  • Proven experience with Software Development Lifecycles including infrastructure as code, configuration management, CI/CD technology processes and source code repositories
  • Strong experiences with complex corporate environments, including automation, observability, monitoring (e.g. InfluxDB, Prometheus, Thanos, Telegraph, Grafana), systems (e.g. Terraform, Ansible)
  • Solid foundation in network monitoring technologies. This can include SNMP, Netflow, IPFIX
  • Working knowledge of Java, HTML, or Unix scripting would be a plus
  • Experience with Openconfig, OpenTelemetry, Kafka, ELK stack, would be a plus
  • Experience in APM, NPM, end user monitoring would be a plus
  • Excellent analytical, strategic planning, written and oral communication skills
  • Good team player, attention to detail and ability to work well with others
  • Bachelor Degree in Computer Science or equivalent experience
Responsibilities
  • Design, Deploy and scale our Observability infrastructure
  • Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied
  • Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics
  • Collect, aggregate and visualize the collected metrics to provide actionable insight
  • Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance and capacity monitoring, alarming and management
  • Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems
  • Participate in rotation on-call schedule with other team members for the systems developed
Desired Qualifications
  • Knowledge of network vendor technologies and protocols is a plus (Cisco, Juniper, F5, Paloalto, MPLS, BGP, OSPF)
  • Familiarity with virtualization and cloud infrastructure technologies is a plus
ServiceNow

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.