Full-Time

Associate Customer Success

Posted on 10/3/2023

Habu

Habu

51-200 employees

Data clean room software for secure analytics

Data & Analytics
Cybersecurity
Consumer Goods

Senior

Remote

Required Skills
Communications
BigQuery
AWS
Marketing
Data Analysis

You match the following Habu's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years of experience in customer-facing roles, such as Implementation, Project Management, Customer success and/or Customer Support roles within a growing B2B software, SaaS or data technology business - or equivalent experience. Desire to work with customers both technically and strategically
  • Experience owning and/or supporting complex implementations across diverse use cases with a focus on data & analytics and marketing & advertising technology
  • Proven ability to to drive customer engagements, including defining solution approaches and communicating and delegating objectives and task-oriented work according to defined timelines
  • Ability to translate intricate, technical concepts into user-friendly processes and approaches
  • Excellent collaboration and communication skills. Proven success working in a collaborative, team-oriented environment; self-starter who is energized by the challenge of early-stage company-building
  • Strong business acumen, problem solving and time management skills; exceedingly detail-oriented
Responsibilities
  • Manage onboarding for incoming accounts and partners: developing detailed project plans according to each party's needs, consulting and advising on initial customer and partner meetings, owning action items and deliverables and orchestrating end-to-end onboarding with customer stakeholders and key partners
  • Co-lead software implementations based on the defined solution design for each customer and partner with support from the Customer Success account owner, including detailing key deliverables and milestones for a timely implementation and identifying and advising on optimal solutions based on cloud architecture alignment (ie Snowflake, Google BigQuery, AWS, Databricks)
  • Partner with Customer Success account owners to ensure continued alignment on project plans in order to drive implementations to completion in a timely manner
  • Work with technical teams to expedite data readiness on the customer and partner sides, including dictating prioritization of deliverables, delegating ownership of work across stakeholders and supporting technical configuration of data connections and systems
  • Work directly with external stakeholders to gather implementation requirements, communicate updates and findings, obtain approval on deliverables and build relationships
  • Own project-based customer work delegated by the Customer Success account owners to help drive an engagement forward both tactically and strategically, including developing and presenting deliverables with support from the account owner
  • Manage Support ticket queue to answer and troubleshoot incoming onboarding and technical requests from customers and partners, including configuration and usability questions, and errors and bugs
  • Represent the voice of the customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements

Habu specializes in data clean room software that helps businesses analyze their data while ensuring privacy. Its platform allows companies to securely share and collaborate on data, enabling them to gain valuable insights without compromising consumer privacy. Habu primarily serves clients in the marketing and advertising sectors, including both large enterprises and smaller businesses. Unlike many competitors, Habu focuses on making data clean rooms accessible to all companies, not just tech giants, through a user-friendly interface. The company operates on a subscription-based model, providing tools for data planning, activation, and measurement. Habu's goal is to empower businesses to fully leverage their data for better decision-making and innovation.

Company Size

51-200

Company Stage

Acquired

Total Funding

$38.9M

Headquarters

San Francisco, California

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Habu's integration with Google enhances privacy-preserving advertising solutions.
  • LiveRamp's acquisition could expand Habu's market reach and capabilities.
  • Series B funding accelerates growth and innovation in data collaboration.

What critics are saying

  • LiveRamp acquisition may lead to integration challenges and culture clashes.
  • Dependency on Google's ecosystem could limit Habu's flexibility.
  • Rapid growth may lead to scaling issues and operational complexity.

What makes Habu unique

  • Habu offers a privacy-first data operating system for marketing analytics.
  • The platform enables secure data collaboration without compromising privacy.
  • Habu democratizes data clean rooms for businesses of all sizes.

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Company News

Marketing Brew
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Home renovation: To help address that, The Home Depot announced a clean room integration with Habu, which could give clients more data about their performance on the platform.

VideoWeek
Jan 19th, 2024
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LiveRamp, an identity resolution specialist, this week announced it will acquire Habu, a data clean room provider, for $200 million.

Business Wire
Jan 18th, 2024
LiveRamp to Acquire Habu to Accelerate the Power of Data Collaboration

LiveRamp® (NYSE: RAMP), the leading data collaboration platform, today announced that it has entered into a definitive agreement to acquire Habu, a da

Business Wire
Jan 17th, 2024
Liveramp To Acquire Habu To Accelerate The Power Of Data Collaboration

SAN FRANCISCO--(BUSINESS WIRE)--LiveRamp® (NYSE: RAMP), the leading data collaboration platform, today announced that it has entered into a definitive agreement to acquire Habu, a data clean room software provider, in a cash and stock transaction valued at approximately $200 million. The acquisition will further accelerate LiveRamp’s ability to offer global data collaboration at scale, across all clouds and walled gardens, solving fundamental challenges for customers while also unlocking powerful measurement and analytics use cases.Global brands and media companies use Habu’s technology to securely share first-party customer data with business partners and publishers to enable more effective and personalized marketing.Companies are overwhelmed with data and even the most sophisticated companies find it challenging to fully realize the value of their data. Today, data still sits in operational silos, making it difficult to leverage internally and even more so with external partners. The combination of LiveRamp and Habu solves these structural challenges by connecting data and making it interoperable across all clouds, walled gardens, and clean room environments while maintaining privacy and governance protocols.“LiveRamp enables next-generation data collaboration that delivers unmatched brand and business value. Through this acquisition, we will further empower our customers to unlock insights, use cases, and revenue streams by seamlessly connecting data and deepening measurement, across any platform or partner they prefer,” said Scott Howe, CEO of LiveRamp. “Habu shares our vision, and together, we will help more global enterprises benefit from the transformative power of data collaboration.”The Habu acquisition will allow LiveRamp to deliver differentiated capabilities to customers to:Streamline and simplify cross-cloud collaboration by seamlessly connecting data across clouds, warehouses, and clean rooms while reducing complexity and IT infrastructure constraints.by seamlessly connecting data across clouds, warehouses, and clean rooms while reducing complexity and IT infrastructure constraints

Business Wire
Dec 11th, 2023
Habu Named a Leader in 2023-2024 IDC MarketScape for Data Clean Room Technology for Advertising and Marketing Use Cases

Habu named a Leader in 2023-2024 IDC MarketScape for Data Clean Room Technology for Advertising and Marketing Use Cases.

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