Full-Time

Application Support Engineer

Updated on 5/15/2025

Syndigo

Syndigo

1,001-5,000 employees

Cloud-native platform for digital commerce solutions

No salary listed

Mid, Senior

Bengaluru, Karnataka, India

Hybrid work model; specific in-office days not mentioned.

Category
IT Support
IT & Security
Required Skills
Microsoft Azure
Python
Grafana
Postman
ServiceNow
AWS
Kibana
Linux/Unix
Requirements
  • Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major)
  • 4+ years of relevant experience with progressively responsible experience in Application Software Support
  • Must have supported global customer over Email, Remote troubleshooting & Phone
  • Willing to work on 24x7 environment with shift roaster
  • Excellent written and oral communication skills
  • Should have worked on software system environment hosted on public cloud like Azure, AWS
  • Should have worked with Software and Application systems that involves troubleshooting by analyzing API calls using tools like Postman, etc.
  • Multi-tenant environment and work environment with customer information security as high focus along with compliance
  • Should have worked on environment with large amount of data imports/exports, data relationship, validations, workflow configurations, Business rules configurations, Reporting tools etc.
  • Knowledge on various data configuration structures like JSON, XML, YAML along with syntax and validations
  • Access and Analyze events from log management systems and monitoring tools like Sensu, Kibana, Grafana etc.
  • Should have worked on ticketing tool to log, manage and track customer tickets like Jira Service Desk, ServiceNow, Team Foundation Server etc.
  • Should be familiar with software system on Linux OS and applications running on micro-services architecture with big-data analytics
  • Ability to do scripting when required using shell scripting & Python
Responsibilities
  • Provide Technical Support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment
  • Provide timely response and resolution for customers with SLA management & tracking
  • Own, resolve and restore technical and operational issues with Root Cause Analysis (RCA) of incidents
  • Debugging, troubleshooting and testing the software and Application issues. Should be able to reproduce and resolve in lower environments before applying changes in production environments
  • Owns and drives end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication
  • Should conduct periodic customer cadence call to review the tickets history and improvement process for customer environment
  • Contribute to the knowledge base and documentation for Application Support improvements
Desired Qualifications
  • Java programming understanding and knowledge
  • Knowledge on Container Orchestration like Docker Swarm or Kubernetes
  • Basic understanding on technology stack like Netty/ Nginx, Elastic Search, Mysql, Apache Storm, Kafka etc.

Syndigo provides a cloud-based platform that improves the online shopping experience for various businesses, including retailers, brands, and manufacturers. Its main offerings include tools for managing product data, enhancing product information, analyzing digital shelf performance, and distributing content effectively. These tools help businesses operate more efficiently and scale their operations. Syndigo stands out from competitors by serving a wide range of industries, from grocery to healthcare, and by offering tailored solutions that meet specific business needs. The company's goal is to support its clients in achieving success in the digital marketplace through effective data management and content distribution.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$118.9M

Headquarters

Chicago, Illinois

Founded

1973

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven personalization enhances user engagement and conversion rates for Syndigo's clients.
  • Syndigo's analytics tools capitalize on the growing demand for real-time data analytics.
  • 5G expansion enhances Syndigo's content distribution capabilities across its global network.

What critics are saying

  • Generative AI technologies could disrupt Syndigo's current business model.
  • New tariffs on low-value packages may affect clients' ability to invest in Syndigo.
  • Strategic shifts by new CTO Abhi Anantharaman may not align with client needs.

What makes Syndigo unique

  • Syndigo's cloud-native platform supports efficient product information transfer for brands and customers.
  • The Content Experience Hub allows clients to manage and audit product content globally.
  • Syndigo offers a comprehensive suite of solutions including MDM, PIM, and PXM.

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Benefits

Health Insurance

Unlimited Paid Time Off

Disability Insurance

Parental Leave

Adoption Assistance

401(k) Retirement Plan

Company News

PYMNTS
Apr 14th, 2025
Sam Altman: Openai Has Reached Roughly 800 Million Users

OpenAI’s CEO says the generative artificial intelligence (AI) startup has reached approximately 800 million people.“Something like 10% of the world uses our systems, now a lot,” said Sam Altman, whose comments at a Friday (April 11) TED 2025 event were reported by Seeking Alpha.Host Chris Anderson pointed out that Altman had said his company’s user base was growing rapidly, doubling in a “just a few weeks.”The report noted that OpenAI’s growth has been helped along by viral features like the ability to generate images and videos in a range of styles, such as that of legendary Japanese animation studio, Studio Ghibli.Last month, Altman said the company, maker of ChatGPT, had added a million users in one hour. Asked during the TED event if the company had considered compensating artists for creating works in their style, Altman said there could be prompts that could trigger payments for specific artists.“I think it would be cool to figure out a new model where if you say, ‘I want to do it in the name of this artist,’ and they opt in, there’s a revenue model there,” Altman said.Altman added the company had guidelines to prevent the AI model from generating images in the styles of specific artists or creators. He also discussed the company’s work on AI agents, models that can operate autonomously on behalf of users.In other AI news, PYMNTS wrote last week about ways the technology can help companies hoping to alleviate the cost of new tariffs. While those levies will eat into the bottom line of many businesses, AI can help reduce costs while ensuring productivity stays up.Research by PYMNTS Intelligence has shown that 82% of workers who use generative AI at least weekly say it increases productivity, even though half of these workers also worry that AI would replace them at their jobs.“AI can also facilitate material selection by assessing availability, compliance and cost implications, which helps brands find substitute materials when needed without compromising on quality or compliance with regulatory standards,” said Tarun Chandrasekhar, president and CPO at Syndigo.Still, Pierre Laprée, chief product officer of SpendHQ, told PYMNTS that while AI has a part to play, it’s “misguided” to believe that AI will automatically offset rising costs from shifts in trade policy.“Tariffs are complex, and so is procurement,” he said. “You need more than an algorithm — you need clean, structured, specific data. Without that, AI won’t reduce risk

PYMNTS
Apr 9th, 2025
Shein And Temu Face Massive Roadblock With New Package Duties

New tariffs on low-value packages from China could hinder the plans of Shein and Temu. As the Financial Times (FT) reported Wednesday (April 9), the White House has upped duties on those packages to 90% of their value, or a flat fee of $75 that would increase to $150. The duty goes into effect May 2, with the flat-fee hike happening after June 1. The shift follows President Donald Trump’s closing of a loophole that allowed Chinese imports under the “de minimis” threshold of $800 to arrive duty-free

PYMNTS
Apr 8th, 2025
5 Ways Ai Can Help Mitigate The Impact Of Tariffs On Business

The Trump tariffs are continuing to roil the business world, plunging the U.S. stock market dangerously close to bear territory. External forces like trade policies mean companies have limited leeway on how to protect themselves. “Tariffs, like any crisis, are extremely dynamic — and the latest round that imposed tariffs on all U.S. importers is a perfect example,” Leagh Turner, CEO of Coupa Software, told PYMNTS. “They impact businesses in different ways depending on their country, product type and trade relationships

MarTech 360
Mar 26th, 2025
Syndigo launches AI-native Product Experience Cloud

Syndigo, a global leader in end-to-end Product Experience Management (PXM) solutions, announced the launch of its Product Experience Cloud for Brands at Shoptalk 2025, the premier retail innovation event taking place in Las Vegas.

Business Wire
Feb 27th, 2025
Syndigo and Productsup Partner to Expand Global Product Experience Management

"By combining Syndigo's AI-native platform with Productsup's extensive commerce network, we're eliminating friction in product content distribution - helping businesses accelerate time-to-market and drive growth seamlessly."