Academic Technology Specialist 3

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Description

The School of Nursing is looking for an Academic Technology Specialist III to supervise AV equipment on-site at the Emory Nursing Learning Center in downtown Decatur and the main campus location at 1520 Clifton Road.  

KEY RESPONSIBILITIES FOR SCHOOL OF NURSING:

• Provide consultative advice to faculty and other presenters on technical, multimedia and audio-visual presentation methods, techniques, and equipment.
• Manage complex network-based AV systems and responsible for troubleshooting complex systems in a high-availability environment.
• Work with a wide variety of instructional, multimedia and audio-visual technologies, networks and computer hardware and software, in support of classes and events.
• Apply troubleshooting skills to assess equipment and process issues.
• Work closely with the SON IT desktop support personnel to resolve AV issues.
• Plan and consult on the installation of new AV equipment and equipment upgrades.
• Review and challenge AV vendor quotes to assure the proposed solution and costs are consistent with the SON needs and current technology.
• Plan and complete firmware upgrades; and/or works with AV vendor to complete.
• Develop an inventory of AV equipment and create a plan for replacement.
• Develop or escalate training as needed, based on consultation with users and understanding of technology, including FAQ's, knowledge-based entries, and job aids.
• Provide technical leadership while working independently in a fast-paced, high-pressure, and high-profile educational environment.
• Triage and coordinate the resolution of technical issues using a combination of ServiceNow and vendor support services.
• Stay current with advances in AV equipment, system integration, and related technologies.

KEY RESPONSIBILTIES:

• Leads strategic division and school-wide efforts to identify and deploy technologies that support the teaching and learning mission of the University.
• Administers enterprise-wide systems and applications to ensure operability of services and provide a highly available, secure, and robust academic technology infrastructure.
• Designs support models; deploys equipment and infrastructure into supported rooms and facilities and/or deploys enterprise-wide software applications for use by the Emory University and Emory Healthcare communities.
• Monitors application activity, equipment security, and system functions to ensure required availability and integrity; works with OIT Enterprise Systems to ensure 7x24 end-to-end monitoring and event management systems and alerts are in place and properly supported.
• Consults with OIT Infrastructure teams to identify new and evolving systems, servers, storage, and database resources.
• Ensures systems and applications comply with required mandates and best practices.
• Provides customer support to troubleshoot advanced-level technical problems, ensure productivity, and to maintain system operability.
• Educates customers on available central services to promote technology usage at Emory and to create best practice standards.
• Reviews departments' proposals for new technologies, and makes subsequent recommendations to management based on technology and financial support requirements.
• Partners with vendors and other campus experts to evaluate customer technology requirements and offer effective, innovative and supported solutions.
• Participates in projects to evaluate, test, implement, upgrade, and/or purchase new systems, applications, or services.
• Serves on professional organizations' work groups and committees to promote industry standards and collaboration with peers to influence future technologies.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree and three years of experience in systems and/or application administration OR an equivalent combination of education, training and experience.
• Experience in instructional technology support in higher education is preferred.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree and 3-5 years experience working with a qualified AV vendor.
• One AV-related certification: CTS, ANP, CAT, etc.
• One IT certification: CompTIA A+, CompTIA, Network+, etc.
• Ability to quickly learn new tools and technologies and adapt to an evolving field.
• Exceptional customer service skills.
• Ability to utilize relationship-building techniques to create an effective rapport with a wide variety of faculty and staff.
• Ability to prioritize multiple high-impact services in a support role.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [email protected] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.