Learning Experience Designer

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft. 

As a Learning Experience Designer for Lucid’s Customer Education team, you will design, script, and develop content that empowers our users to see and build the future. From brainstorming and diagramming best practices, to visualizing cloud architecture and agile planning, you will help teams collaborate more effectively by thinking and working visually with the Lucid Suite.You will partner closely with Product, Customer Success, Marketing, Professional Services, and other subject matter experts to design learning experiences that help customers confidently adopt new features, build lasting product expertise, and achieve meaningful outcomes with Lucid.

You will find success and fulfillment in this role if you: 

• Are obsessed with creating learning experiences that are rooted in empathy, grounded in learning science, and designed for real people
• Enjoy creating practical, innovative workflows to solve customer onboarding and product adoption challenges.
• Love learning new skills and concepts, especially those that are highly technical.  
• Excel at managing and prioritizing multiple projects in a fast-paced environment.
• Have a clear, compelling writing voice and a clean design aesthetic.
• Can build strong, collaborative relationships with an ever-evolving group of project stakeholders and subject matter experts.
• Are naturally curious and use learner feedback, data, and iteration to continuously improve your work.
• Embrace new technologies (including AI) to improve the quality and efficiency of your design workflows while maintaining a high bar for the learner experience.

Responsibilities:

~30% Content creation and learner experience design:

• Design, script, and produce a broad catalog of high-impact learning resources and trainings including webinars, in-app tutorials, live workshops, videos, digital courses, presentations, interactive learning activities, and facilitator guides.
• Design end-to-end learning experiences that successfully onboard customers, accelerate adoption, and drive continuous product mastery.
• Ensure that learning materials are updated proactively as changes to Lucid Suite’s functionality and UI are released.
• Design scalable, reusable learning assets that can be leveraged efficiently across multiple customer touchpoints.

~30% Research:

• Develop instructional content through independent research product exploration, learner feedback, and interviews with subject matter experts.
• Partner with stakeholders to diagnose customer challenges and develop the most effective learning solution for the problem.
• Stay up-to-date on innovations in adult learning, customer education, AI-assisted content development, and digital learning experiences.

~20% Expertise and relationships:

• Maintain an expert-level understanding of the value, features, and functionality of Lucid Suite. 
• Communicate regularly with product and marketing teams to align learning initiatives with upcoming releases on the product roadmap.
• Build trusted relationships with internal partners and subject matter experts to ensure learning experiences accurately reflect customer needs and product direction.
• Own relationships with internal partners & subject matter experts, driving collaborative  success for the Customer Education team and our end-users.
• Serve as a partner to internal teams and customers by helping stakeholders identify opportunities where education can improve customer adoption and success.

~20% Administration:

• Own and contribute to projects that advance Customer Education’s mission to build programs, systems, and processes that scale.
• Explore and responsibly leverage AI and emerging technologies to improve content creation, maintenance, and team efficiency.
• Publish, maintain, and optimize learning experiences across our learning ecosystem (Skilljar, Rocketlane, Wistia, Parta, etc.)
• Evaluate learning experiences using feedback, analytics, and business outcomes to continuously improve quality and effectiveness.
• Contribute to regular team and cross-functional planning sessions.

Requirements:

• 2+ years experience in adult learning, digital learning, instructional/curriculum design or UX/UI research/design (may substitute one year of experience for a degree in adult learning, digital learning, or instructional design).
• Portfolio showcasing strong visual communication, writing, and instructional/UX design samples. We want to see how you solve problems, whether that is demonstrated through project performance data or a step-by-step walkthrough of your design process from concept to launch.
• Ability to quickly master technical products and concepts, then translate them into learning experiences that are human-centered, approachable, engaging, and actionable (e.g. act as an effective translator between technical and non-technical audiences).
• Ability to synthesize feedback from stakeholders, customers, and performance data to rapidly iterate on and improve learning experiences.
• Entrepreneurial/problem-solving mindset.
• Proficiency with any authoring tool for online training or content (Parta, Articulate Rise/Storyline, Adobe Captivate/Photoshop, Camtasia, etc.). 
• Dedication to explore emerging technologies, including AI, to improve learning design workflows.
• Comfortable designing materials that are visually appealing and on-brand.
• This position is hybrid, combining remote work with in-person collaboration at our South Jordan office two days per week (Tuesday and Thursday).

Preferred Qualifications:

• Success building scalable, on-demand learning programs for corporate or customer audiences, using common e-learning authoring and content creation tools.
• Experience creating video, motion graphics, visual communication assets, or multimedia learning experiences.
• Experience working with modern Learning Management Systems.
• Able to navigate a complex SaaS environment effectively, including knowledge of SaaS business models, product-led growth, and customer adoption strategies.

#LI-MK1