Enablement Specialist

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Job Summary

• We’re seeking an Enablement Specialist who will help build the next generation of field tools at Vivint. This person will work closely with cross-functional teams—product, operations, design, and content—to build, maintain, and evolve our CMS (content management system) that powers tools used in the field. Must have strong web design skills (preferably Wix / Wix Studio or equivalent), comfort with business tools like Excel, Asana, and Microsoft 365. Graphic design experience is a plus but not required.

Key Responsibilities

• Lead or contribute to the design, development, and maintenance of CMS-powered field enablement tools: pages, microsites, dashboards, interactive content, etc.
• Implement design templates, page layouts, and user interface elements (working in Wix/Wix Studio or comparable platforms).
• Ensure consistency and usability across tools (UX, branding, accessibility).
• Work with content creators, trainers, and subject-matter experts to gather requirements and turn them into functional enablement assets.
• Maintain and update existing content and tools, version control, and content workflows.
• Use data and feedback from users in the field to improve tools/content — measure effectiveness, optimize.
• Coordinate with operations, product, and IT to ensure CMS integrations (if applicable), permissions, and deployments are smooth.
• Produce and manage documentation: style guides, process documents, CMS usage guides.
• Collaborate with stakeholders to prioritize features, bugs, and enhancements for the CMS/field tools.

Required Qualifications

• 2-4+ years of experience working in web design/web content roles (depending on level).
• Hands-on experience with Wix / Wix Studio or another modern CMS/web builder platform (Squarespace, Webflow, WordPress, etc.).
• Strong familiarity with business productivity software: Excel, Microsoft 365 (Word, PowerPoint), Asana (or similar project management tools).
• Solid communication skills: able to translate requirements into design/content, and explain trade-offs to non-technical stakeholders.
• Ability to manage multiple projects concurrently; good organizational skills.
• Comfortable iterating, testing, and refining based on feedback.
• Detail-oriented, with awareness of user experience, branding, and consistency.

Preferred Qualifications

• Formal training or experience in graphic design, visual design, or UI/UX.
• Basic skills in image editing/design software (Adobe Photoshop, Illustrator, Figma, etc.).
• Experience with frontend technologies (basic HTML, CSS).
• Prior experience working with CMS integrations (APIs, embedding components, etc.).
• Familiarity with learning/training content or enablement workflows.
• Familiarity with custom GPTs, LLMs, and other AI technologies.
• Experience in or with field operations (understanding what field tools are, constraints like connectivity, device types, offline support).

Competencies & Soft Skills

• Curious mindset and eagerness to learn new tools or platforms.
• Ability to receive and give feedback.
• Problem-solving mindset — often the constraints are around data, device, and field usage, so one must think creatively.
• Strong collaboration across departments.
• Quality orientation: making sure the product (field tool) is reliable and usable.

Working Conditions / Other Details

• Full-time.
• May require periodic travel / in-person collaboration with field teams or other offices.
• Hybrid work is possible (depending on Vivint policy).
• Some tasks may have tight timelines; the ability to be flexible.

Salary & Benefits

• Salary: $75-$80k per year, depending on experience.
• Benefits: health/dental/vision, retirement matching, paid time off, etc.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.