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CAHPS XM Success Associate

Posted on 4/25/2024



5,001-10,000 employees

AI-powered experience management software platform

Data & Analytics


Livonia, MI, USA

Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
  • Bachelor’s degree
  • 2-5 years in data quality and program oversight
  • Comfortable with GSuite, and Microsoft office for MACs
  • Superb communication and project management skills
  • Comfortable in a fast-pace, and highly competitive environment
  • Ability to communicate clearly and pleasantly through both written and spoken mode
  • Able to analyze response data and report back to clients for actioning
  • Lead CAHPS data quality management from data intake all the way through data submission to QualityNet
  • Identify data quality issues, data security, data storage issues and work with appropriate resources to address
  • Ensuring all required data fields are setup and populated correctly and consistently for each client
  • Coordinate and advise on data quality for submission from identifying missing data elements to requesting client update files
  • Responsible for all QA of CAHPS data across clients and preparation for data submission
  • Establish and Monitor client sampling in accordance with regulatory guidelines
  • Oversee data intake requirements for new CAHPS clients
  • Track all required quality checks
  • Manage data quality in preparation for data submission
  • Communicate any required CAHPS updates to clients
  • Project management small customer implementations for CAHPS programs
  • Attend required CAHPS trainings
  • Assist in preparing for and participate in annual CAHPS audits

Qualtrics XM offers experience management software with three suites designed to enhance customer frontlines, team performance, and product development, all integrated into a single platform. The software leverages AI to improve customer experiences across touchpoints, engage teams, and facilitate product design for market growth.

Company Stage

Series C

Total Funding



Seattle, Washington



Growth & Insights

6 month growth


1 year growth


2 year growth



Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.