Full-Time

Customer Success Manager

Live Ramp

Live Ramp

1,001-5,000 employees

Data collaboration and identity resolution platform

Data & Analytics

Mid, Senior

Seattle, WA, USA + 2 more

Required Skills
Communications
Data Analysis
Requirements
  • 3-5 years in customer success or account management, preferably within the digital advertising industry.
  • AdTech/MarTech experience required.
  • Strong understanding of DSPs, SSPs, and the programmatic advertising ecosystem.
  • Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to change.
  • Customer-focused with a passion for delivering exceptional client experiences.
Responsibilities
  • Build and maintain strong, long-lasting customer relationships, including C-level contacts.
  • Develop, implement, monitor, and optimize strategic success plans that are unique for each customer.
  • Drive the adoption and utilization of LiveRamp solutions to maximize customer value.
  • Identify and proactively address any issues or challenges to ensure customer satisfaction.
  • Manage the customer renewal process and work to reduce churn and contraction.
  • Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes.
  • Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform.
  • Act as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offerings.
  • Effectively lead training for reseller clients and provide ongoing strategic guidance to partners buying and selling within LiveRamp’s data marketplace.
  • Stay up-to-date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and more.
  • Develop strong relationships with key stakeholders within customer organizations and collaborate closely to understand their unique objectives and challenges.
  • Coordinate with LiveRamp's internal teams to implement and execute client-specific solutions and serve as an internal advocate and escalation point for the client.

Company Stage

N/A

Total Funding

$182.6M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

7%
INACTIVE