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Management Analyst
Posted on 8/8/2022
Remote • New York, NY, USA
Experience Level
Desired Skills
Data Analysis
Market Research
  • Work hand-in-hand with sales operations, engineering and business units to troubleshoot and maintain excellence in operations
  • Manage team to ensure outstanding tasks are completed
  • Work with Project Manager to understand clients' concerns and develop solutions
  • Follow up with Project Manager to confirm solutions are in place; and
  • Confirm satisfaction with solutions and processes put into place
  • Develop & improve product development processes to align key stakeholders on product roadmap and priorities, and raise awareness of tools evaluation, adoption and best practices
  • Perform highly strategic functions to gather and maintain accurate data
  • Create reports for all clients, prepare summaries, reports and presentations to recommend appropriate business actions to senior management based on the findings and analysis
  • Conduct market research, analyze internal & external data (such as user feedback/NPS scores and other data needed for product development)and synthesize data
  • Manage CertiK product development processes, build consistent cross-functional practices and best-in-class frameworks
  • Support the timely execution of product launches, modifications, and retirements
  • Elicit requirements for technical teams using interviews, document analysis, client requirements, surveys, business process descriptions, use cases, scenarios, business analysis, task and work flow analysis
  • Partner & integrate closely with product/engineering teams with various managerial and operational tasks to bring an operational support mindset to product development and make organizational/staffing decisions, motivate and empower team leadership that motivates and refines processes
  • Analyze business, management, and operating procedures to devise most efficient methods of accomplishing set management, operational, and performance project or process goals
  • Create reports for clients, develop solutions or alternative practices and ensure accuracy of clients' data
  • Set realistic, essential product delivery expectations and provide an optimal experience based on a thorough understanding of the product impact downstream through CertiK's operations directly to business growth
  • Perform daily, weekly and monthly data management of enrollment data for all the commercial clients to ensure accuracy of clients' enrollment history
  • Conduct organizational studies and evaluations, design systems and procedures
  • Prepare operations and procedures manuals to assist management in operating more efficiently and effectively
  • Work with clients and team members to determine what new processes need to be developed
  • Utilize a high degree of qualitative and quantitative analytical skills in analyzing, evaluating, and improving the efficiency of internal and client administrative operations, organizations, or management, including: (i) increase team members productivity; (ii) reduce company expenses; and (iii) improve time management
  • Develop relationships with partners and teams in and across departments to refine their operational tasks, coaching them to establish the vision/strategy and identify opportunities for CertiK's product operations and success
  • View, analyze, forecast and evaluate statistical data and information to develop function and/or project specific databases, data models, analytical tools and reports
  • Support, through increased management and operational efficiency, set management, operational, and process management goals
  • Identify efficiencies while eliminating redundancies; and articulate the results of data analysis and lead project teams
  • Establish and maintain effective working relationships to gather key information required to understand, plan for, and accomplish project and process efficiency objectives
  • Deliver presentations internally across departments and able to present upwards to the c-suite management team

51-200 employees

Cybersecurity for the blockchain
Company Overview
CertiK's mission is to secure the cyber world. Starting with blockchain, CertiK applies cutting-edge innovations from academia into enterprise, enabling mission-critical applications to be built with security and correctness.
  • Medical, vision, and dental insurance
  • 401(k) plan with company matching
  • Life and accidental death and dismemberment insurance
  • HSA (with high deductible plan)
  • FSA
  • Flexible paid time off
  • Holidays
Company Core Values
  • Excellence - We aim for excellence in everything we do. From the services we deliver to our customers, to how we collaborate together.
  • Trustworthy - We act with integrity and treat others with respect. We have the courage to speak the truth and rely on each other.
  • Curiosity - We are curious by nature - driven to explore, and innovate in everything we do.
  • Flexibility - We encourage flexibility during working hours so you can be inspired to innovate new solutions.