Full-Time

Technical Customer Success Manager

Confirmed live in the last 24 hours

DigitalOcean

DigitalOcean

1,001-5,000 employees

Cloud computing platform for developers and businesses

Data & Analytics
Enterprise Software

Compensation Overview

$82.2k - $123.2kAnnually

+ Bonus + Equity Compensation

Mid, Senior

Remote in USA

This is a remote role.

Category
Customer Experience
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Kubernetes
Microsoft Azure
Python
MySQL
Git
SQL
Docker
Salesforce
AWS
Go
Terraform
Ansible
MongoDB
Linux/Unix
Google Cloud Platform
Requirements
  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems.
  • Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
  • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
  • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
  • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
  • Experience advocating for customer needs and translating feedback into actionable insights.
  • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
  • Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
  • Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
  • Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
  • Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.
  • Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
  • Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
  • Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
  • Linux certifications (e.g., RHCSA/RHCE)
  • Experience working with large CRMs like Gainsight and Salesforce.
Responsibilities
  • Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
  • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
  • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
  • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
  • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
  • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
  • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
  • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
  • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
  • Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.
  • Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions.
  • Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

DigitalOcean provides cloud computing services that enable developers and businesses to build, deploy, and scale applications efficiently. Its platform offers a range of fully managed services that simplify the process of managing infrastructure, allowing users to focus on software development. DigitalOcean stands out from competitors by emphasizing simplicity, a strong community, and open-source support, which helps users quickly get started and find solutions to their challenges. The company's goal is to empower developers and small to medium-sized businesses to innovate and grow by providing the tools and resources they need to succeed in the cloud.

Company Stage

IPO

Total Funding

$168.5M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

8%

1 year growth

13%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • The appointment of experienced leaders like Wade Wegner and Bratin Saha signals strong strategic direction and potential for growth.
  • Partnerships with companies like LinkDaddy enhance DigitalOcean's ecosystem, providing additional value to customers.
  • The continuous enhancement of services, such as the introduction of Managed OpenSearch and advanced MongoDB configurations, demonstrates DigitalOcean's commitment to innovation and customer needs.

What critics are saying

  • The competitive cloud services market, dominated by giants like AWS, Azure, and Google Cloud, poses a significant challenge to DigitalOcean's market share.
  • Legal issues, such as the recent case with the Dutch gambling regulator, could impact the company's reputation and operational stability.

What makes DigitalOcean unique

  • DigitalOcean's focus on simplicity and community support sets it apart from larger, more complex cloud service providers like AWS and Google Cloud.
  • Their fully managed offerings, such as Managed OpenSearch and MongoDB, provide specialized solutions that cater specifically to developers and SMBs.
  • DigitalOcean's revamped App Platform emphasizes cost efficiency and scalability, making it particularly attractive for startups and growing technology businesses.

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Benefits

Remote-first

Full health coverage

Wellness coverage

Flexible vacation time

Team-building & social events

401(k) plans

ESPP

Education support

Partner support

Employee giving