ConnectWise is the world’s leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

ConnectWise Summer Internship Program:

Are you in search of an internship to acquire corporate experience spanning various cross-functional teams and departments? Look no further! ConnectWise is currently hosting its summer internship program, scheduled from May to August. Interns can contribute a maximum of 30 hours per week. We encourage a hybrid work model (3 days in the office, 2 days remote) at either our Tampa, FL, or Pittsburgh, PA office. Our internship initiative is designed to provide outstanding talent development and training opportunities. Our ultimate aim is to transition interns into full-time employees upon graduation.

Qualifications:

• Internships are available for students pursuing post-high school level degrees (college, university, technical college).
• Sophomores, juniors, or seniors are welcome to apply.
• Pursuing a major in business, IT, or a related field.

General Summary:

The Post-Sales Operational Excellence Intern will work to support the development and implementation of operational excellence initiatives within several ConnectWise Post-Sales teams.  This role will work consistently with onsite and remote colleagues in the United States and India.  The intern will gain experience in process improvement, change management, and service delivery execution in a SaaS corporation.  The development and implementation of a completed project will provide the intern with valuable business skills and experience in their field.

Essential Duties and Responsibilities:

• Assist in the development and implementation of operational excellence initiatives
• Support the optimization of tools for case management and service delivery
• Work with other operational excellence colleagues in the development of process improvement plans
• Support the development of performance management metrics to ensure optimum service delivery
• Complete an internship-length project focused on a service delivery solution or best practice

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated understanding of process improvement and change management methodologies
• Conceptual knowledge of organizational culture and communication
• Willingness and ability to work as part of a global team
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills

 Educational/Vocational/Previous Experience Recommendations:

• Pursuit of a bachelor’s degree in organizational development, Business Management, Business Information Systems, or related field

Working Conditions:

•  • Hybrid (Cranberry)
  • 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.