INACTIVE

Full-Time

Community Operations Manager

Massachusetts

Posted on 4/17/2024

CIC

51-200 employees

Supports leadership in independent higher education

Compensation Overview

$82,273Annually

+ 100% company-paid premium healthcare + dental benefits + long- and short-term disability + life insurance + 401k + 23 days of PTO accrued annually + thirteen paid holidays

Mid, Senior

Massachusetts, USA

Requirements

Minimum of a bachelor’s degree or equivalent experience.
Several years of managing team members in a fast-paced environment, as well as 5-7 years of professional experience.

Responsibilities

Managing, coaching, and training team members of our Community Operations Team.
Being aware of and responsible for the team’s workload, resources, morale, and training needs.
Serving as the team's primary source of knowledge and expertise.
Excelling in service-oriented tasks such as facilitating client moves, organizing office setups, and troubleshooting IT problems.
Researching and implementing new services, vendors, and community improvements.
Maintaining a constructive landlord-tenant relationship with building management.
Monitoring inventory levels with an eye on ordering/delivering timetables.
Coordinating budgets for daily operations as well as capital projects.
Handling challenging client requests or situations to ensure high service quality and satisfaction.
Engaging clients through promoting and helping host community building events.
Collaborating with other teams to complete projects and sharing knowledge.
Other duties as assigned.

CIC is looking for a highly capable, self-directed individual to manage a team that will be responsible for day-to-day operations. This will be a great opportunity for someone with at least four years of hands-on, managerial experience who enjoys working in a fast-paced and collaborative environment.

YOUR DAY-TO-DAY WORK

We are seeking a Community Operations Manager who will adeptly guide and develop their team, while efficiently handling various operational tasks including client services and budget oversight. This person will be pivotal in launching new community initiatives, adeptly managing inventory, coordinating client-focused events, and fostering a collaborative and positive team atmosphere, ensuring seamless operations in all areas.

Potential responsibilities will include:

• Managing, coaching, and training team members of our Community Operations Team; conducting timely performance evaluations and supporting their growth and professional development.

• Being aware of and responsible for the team’s workload, resources, morale, and training needs; advocating for the team’s needs with upper management.

• Serving as the team’s primary source of knowledge and expertise, the manager should have the necessary know-how to support the team both theoretically and practically.

• Excelling in service-oriented tasks such as facilitating client moves, organizing office setups, and troubleshooting IT problems, while also training team members on how to efficiently respond to client requests and delegate responsibilities.

• Researching and implementing new services, vendors, and community improvements.

• Maintaining a constructive landlord-tenant relationship with building management.

• Monitoring inventory levels (ex. furniture, etc.) with an eye on ordering/delivering timetables.

• Coordinating budgets for daily operations as well as capital projects.

• Handling challenging client requests or situations to ensure high service quality and satisfaction, while also serving as an escalation point for the team and offering solid support to the General Manager.

• Engaging our clients through promoting and helping host community building events.

• Collaborating with other teams to complete projects and sharing knowledge.

• Other duties as assigned.

ABOUT YOU

We are seeking a Community Operations Manager who excels in leadership and team development, with a strong ability to mentor, train, and support a dynamic team. The ideal candidate should be skilled in managing both service-oriented tasks and client relationships, and adept at implementing new community-focused initiatives. A proactive problem-solver with excellent communication skills, this individual should be capable of fostering a collaborative environment while maintaining high standards of client satisfaction and team morale.

Our ideal candidate is an experienced operations team manager with at least 6 years in a similar role, who thrives on initiating new projects and maintaining a positive, adaptable attitude in diverse situations. This individual should be a hands-on leader, comfortable with both technical tasks and effective communication, and skilled in multitasking with meticulous attention to detail. They should embody a team-player spirit, proactively learning new skills, adeptly handling complex situations, and fostering strong relationships with clients, colleagues, and external partners.

YOU HAVE

• Minimum of a bachelor’s degree or equivalent experience.

• Several years of managing team members in a fast-paced environment, as well as 5-7 years of professional experience.

• Evidenced growth and increase in responsibility and success in previous roles.

• An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.

If you don’t meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.

OUR OFFER

• Starting compensation is $82,273.

• 100% company-paid premium healthcare and dental benefits.

• 100% company-paid long- and short-term disability, and life insurance.• 401k (must be 21+).

• 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays.

CIC

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Website

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The Council of Independent Colleges (CIC) is an association of 765 nonprofit independent colleges and universities, state-based councils of independent colleges, and other higher education affiliates, that works to support college and university leadership, advance institutional excellence, and enhance public understanding of independent higher education’s contributions to society. CIC offers conferences, seminars, publications, and other programs and services that help institutions improve educational quality, administrative and financial performance, student outcomes, and institutional visibility. Founded in 1956, CIC conducts the largest annual conferences of college and university presidents and of chief academic officers in the United States.

Company Stage

N/A

Total Funding

N/A

Headquarters

Washington, District of Columbia

Founded

1956

Growth & Insights

Headcount

6 month growth

↓ -2%

1 year growth

↑ 19%

2 year growth

↑ 36%

INACTIVE