Senior Manager

Job Description

The Global Cross Border team is responsible for defining the Cross Border business strategy across travel and eCommerce and managing its execution across our five regions, working closely with market teams and cross-functional partners around the world.

The Cross Border business is a key pillar of Visa’s strategy and one of the largest growth opportunities. Equally, it faces many complex and interesting challenges, touching all areas of Visa’s business, including products, pricing, legal, regulatory, marketing, client engagement, and partnership development.

We are seeking an accomplished and proactive Senior Manager to serve as Chief of Staff to the VP of Global Cross Border Payments focused on growth in travel, eCommerce, and new verticals through strategic partnerships and innovative product solutions. In this pivotal role, you will be responsible for orchestrating and managing a diverse portfolio of priority cross-border projects and strategic initiatives, ensuring seamless execution and alignment with the broader business objectives.

Your deep mastery of cross-border performance metrics will be essential, enabling you to synthesize complex data, distill actionable insights, and provide the VP with high-level leverage and clarity on the latest performance trends. You will facilitate informed decision-making, anticipate challenges, and elevate opportunities for growth across our 200-country footprint.

This role demands exceptional organizational acumen, strategic influence, and the ability to foster collaboration among global stakeholders, empowering Visa’s continued leadership in the dynamic world of cross-border payments.

Key Responsibilities

• Initiative and Project Leadership: Oversee the planning, coordination, and execution of strategic cross-border initiatives and high-impact projects, ensuring each is closely aligned with overarching business priorities.
• Executive and Cross-Border Communications: Shape and deliver executive-level communications and updates—including C-level, cross-functional, client, and external reporting—translating complex program outcomes into clear, actionable insights that elevate Visa’s global profile and drive continued growth.

• XB Drivers, Data Metrics and Performance Measurement: Develop a comprehensive understanding of the factors influencing cross-border performance. Coordinate and help prioritize cross-border requests to the Global Cross-Border Data Science team
• Business Performance Operations: Collaborate with the Cross-Border Commercialization and Corridor team to advance business goals, manage internal reporting and business cases, and own processes for AOP, QBRs, XBLT agenda items, regional updates, and team culture. Support research to inform insights and improve offerings.

This is a hybrid position. Expectations of 3 days in office Tuesday, Wednesdays and Thursdays at a minimum.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Experience in payments, eCommerce, travel, or related fields with demonstrated success in strategy, product development, or business development roles.
• Strong oral and written communication skills, able to craft compelling communications in short time frames.
• Personal presence and ability to clearly communicate compelling messages to senior managers and external business partners.
• Ability to structure and manage complex cross-functional projects and processes with multiple stakeholders at both senior and junior levels.
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor as well as attention to detail.
• Knowledge of cross-border payments, eCommerce, or vertical-specific trends is a plus.