Audiologist / Clinic Director

Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? Fortell Research is looking to hire a highly motivated, forward-thinking Clinic Director to lead and launch a brand-new clinic in Los Angeles, bringing groundbreaking hearing technology to LA residents for the first time.

This is a unique opportunity to play a foundational role in opening a new clinic, shaping clinical operations, and delivering best-in-class care to Fortell Research’s first patients in that area. You will work closely with operations and product teams and serve as a key clinical leader as the company expands its footprint.

Responsibilities:

• Conduct comprehensive diagnostic audiological testing.

• Provide personalized consultations to clients, explaining test results and options in a clear, empathetic, and approachable manner.

• Recommend and sell Fortell Research hearing aids tailored to individual client needs.

• Fit, program, and adjust hearing aids, ensuring optimal performance and comfort.

• Offer ongoing support and maintenance for hearing aid users, including troubleshooting and repairs.

• Comfortable performing real-ear measurements (REM) and test box measures to verify and validate hearing aid fittings.

• Document all client interactions and outcomes notes in an accurate and timely manner.

• Educate clients and families, as applicable, on hearing loss management and device care.

• Maintain a clean and organized clinic environment, practicing proper infection control.

• Stay updated on the latest advancements in audiology and hearing aid technology.

• Lead clinic operations, including inventory management, scheduling, clinic workflows, and client follow-up, with responsibility for establishing best practices in a new clinic environment.

• Meet key performance indicators related to conversion, return and upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and strong business performance.

• Share clinical insights and learnings with management, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortell Research patient experience.

• Serve as a clinical leader and ambassador for Fortell Research as the company introduces its innovative technology to the local market.

What you’ll bring:

• Must hold an active California Hearing Aid Dispenser and Audiology License.

• 6+ years of experience dispensing and fitting hearing aids for adult clients.

• Availability during weekday business hours to maintain a consistent schedule for client appointments, as well as the ability to participate in at least once-a-month weekend coverage.

• Ability and willingness to travel to Fortell Research headquarters in New York City for initial onboarding and periodic training, as needed, to ensure clinical excellence and alignment with company standards.

• Comfort with technology and proficiency in managing and learning new hearing aid software, CRM systems, and other customer communication platforms to enhance client care and clinic efficiency.

• Demonstrated strong sales acumen in a clinical setting, balancing excellent patient care with driving high conversions without being pushy.

• Passionate, caring, and empathetic, with a strong commitment to delivering outstanding patient experiences.

• Enthusiasm for critical thinking and problem solving.

• Clear and concise communication skills.

• Ability to take clinical experience and apply it in new, innovative ways.

• Ability to work independently while also collaborating closely with cross-functional teams.

• Strongly preferred: Prior experience opening and scaling new clinics, with direct ownership of clinical operations and patient experience design.