Group Director Client Advice and Management

Business Overview 

We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Initiative builds Fame & Flow for brands like Nike, Amazon, Merck, and T-Mobile. Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability. Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world. 

We make a promise to our people that we double down on seeing, celebrating & elevating all the things that make you, uniquely you. And just as we do for our brands and clients, we connect our people to the journeys that matter in building a meaningful career. 

There are four I’s in Initiative and these represent our core values and behaviors. 

• INDIVID[YOU]ALITY – you bring your genuine and unique self to and into the work, every day. 
• INSTINCT – you’re tuned in and armed with intelligence; you have a bias for action – shit happens when you’re around. 
• IMPACT! – you care deeply about the impact you have on our clients, their customers, our community, the media landscape and our world at large. 
• IMAGINATION – your ability to imagine and bring to life the ideas, solutions, and the future of Initiative, makes us THE create media agency in the world.

Position Summary

Client Operations is a dedicated discipline within our Client Advice and Management (CAM) craft. This team uniquely focused on the development and implementation of consistent processes across our markets, teams, and the design, orchestration and execution of global client operating models and project management. Global Client Operations are critical for operational success across our largest global accounts.

The Group Director, Global Operations is responsible for the orchestration of the global network, from day-to-day operational aspects of the global Nike account, to network coordination, project plan development & tracking, rollout and enforcement of defined processes, business reporting and working hand in hand with the Global business lead and geo CAM leads. This role will be managing multiple projects within the constraints of scope, quality, time, and cost to deliver specified requirements and meet client satisfaction. The Group Director, Global Operations is the critical team integrator and will work closely with clients, internal teams, SBUs and other markets.

The goal of this role is to ensure we are standardizing our workflow, creating greater efficiencies for our team and the way we work with clients, and to drive a consistent product and output for our clients.

Responsibilities

· Drive global consistency & excellence in our way of working across global, regional, and local teams and clients.

· Deepen relationships and craft collaborative partnership with clients’ partners agencies

· Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs

· Ready to professionally push back where necessary to effectively manage client expectations, agency resources and deadlines

· Take full ownership (but in collaboration with other team members) to create all templates, playbooks, processes, specific to all account needs and requirements. Codification and training of all processes and systems is critical to the success of driving operational excellence.

· Creation, maintenance and rollout of the Operating Manual and other operational playbooks and documentation

· Systematize and drive enablement of best practice sharing across the globe for teams to be inspired by best-in-class product and campaigns, to uplevel innovation and product excellence

· Ensure all teams are onboarded and trained on a consistent basis on all operating processes, systems, tools, and playbooks. Drive adoption and monitor adherence of all process with teams to continue to drive efficiencies.

· Work with other business functions such as finance, billing, and analytics teams to ensure the processes in these areas are calibrated and documented to ensure the best possible delivery of service

· Create self-service digital platforms customized to specific client teams’ needs that can be used for housing all templates, tools, playbooks, thought leadership, category and marketplace insights, and trainings.

· Work with CAM Lead to develop action plans to address client feedback and drive improvement in service delivery

· Continuous look for and identifying areas for improving processes, ways of working and other operational aspects of the account and support the development of initiatives that streamline ways of working

· Where relevant, work with IT and technology teams, support the rollout of licenses for tools to team members and ensure that IT and other functions can provide optimal support

Required Skills and Experience

· Ability to drive projects from conception to completion; project management experience

· Background in consulting, marketing, advertising or integrated communications

· Strong leader, presenter and packager of opportunities

· Strong communication skills, including the ability to articulate operational or account challenges both laterally to peers as well as upward to senior management

· Strong ability to think systemically about processes and workflows with skill to simplify the complicated and determine the most effective and efficient path forward

· Understanding of the benefits of automation as well as types of tools and processes that can be leveraged to facilitate automation

· Highly structured and organized

Desired Skills and Experience

· 10+ years in an Advertising Media Operations

· 6+ years’ experience in leading, managing and developing a multi-dimensional staff

· 5+ years in integrated planning role in media, publisher / vendor, or communications discipline (digital, content)

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We See You 

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community. 

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.  

We See You at IPG Mediabrands.

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.  

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected].

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.