Principal Product Manager

Essential Job Duties

• Define and drive the platform ecosystem strategy, ensuring extensibility, scalability, and architectural integrity.
• Lead initiatives to structure raw data pipelines and establish a scalable analytics layer that supports advanced reporting, compliance, and predictive insights.
• Drive applied AI/ML use cases such as scheduling optimization, fraud/waste/abuse detection, and caregiver retention, ensuring measurable business and clinical impact.
• Define the API vision and strategy, enabling third-party integrations and creating a marketplace that fosters interoperability with payer, provider, and partner systems.
• Own core platform services such as Single Sign-On (SSO), user management, and other foundational capabilities that create a seamless experience across the ecosystem.
• Continuously evaluate emerging technologies, standards, and best practices to inform platform evolution and keep HHAeXchange at the forefront of healthcare interoperability.
• Deliver robust, reusable APIs to power customer and partner connections.
• Build and deploy intelligent AI/ML services embedded in workflows.
• Ensure the platform can rapidly adapt to new market, regulatory, and customer requirements through an extensible architecture.
• Create technical and business pathways for seamless data exchange across payers, providers, and ecosystem partners.
• Lead critical customer-facing projects, such as state healthcare system migrations and new software implementations.
• Serve as a product engineering point of contact for state representatives, agency providers, and payer organizations.
• Build and maintain strong relationships with key stakeholders to ensure successful delivery and adoption of our platform.
• Partner closely with engineering leadership to ensure alignment on platform architecture and execution.
• Manage and collaborate with product engineering teams to ensure timely development of features and solutions.
• Define clear, actionable product requirements that guide the development process and resolve cross-departmental conflicts.
• Identify and foster key partnerships with third-party vendors, ensuring seamless integrations and value-added solutions.
• Develop and maintain these partnerships to support the broader goals of the platform and drive new growth opportunities.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor’s Degree in Business, Healthcare Admin, Computer Science, or a related field required; MBA preferred.
• 8+ years of experience in product management, particularly in SaaS environments, with a strong focus on platform ecosystems.
• 7+ years of experience in or with the home healthcare industry, including operational workflows, compliance (e.g., OASIS, EVV), and payer/provider dynamics.
• Proven success in developing and executing platform strategies, including API development, AI/ML integration, and data infrastructure.
• Strong understanding of SaaS architecture, cloud-based solutions, and API-first development.
• Experience with home healthcare software platforms, EHRs, and caregiver management systems.
• Demonstrated ability to manage large-scale state or regional product implementations and migrations.
• Familiarity with compliance needs around EVV, HIPAA, and healthcare regulations.
• Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels.
• Analytical and data-driven mindset with experience using analytics tools to inform product decisions.