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Technical Support Engineer
Posted on 2/14/2022
Atlanta, GA, USA
Experience Level
Desired Skills
  • Experienced Technical Support Engineer (2-4 years of experience) interested in going above and beyond for customers to create #ravingfans
  • Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
  • Previous B2B SaaS and enterprise software experience
  • Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment
  • Creative, resourceful, detail-oriented and well organized
  • Proven track record of demonstrated ability to deep dive and find solutions
  • College graduate with a technical degree or equivalent hands-on experience
  • Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
  • Technical experience in one or more of the following is preferred: Salesforce Sales Cloud (1-2 years), API developer support, object oriented programming languages or other scripting languages
  • Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs
  • Master Gong product(s) and provide integration expertise for 3rd party solutions, including: telephony systems, web conferencing, Salesforce, and API usage
  • Build internal relationships and collaborate closely with Engineering to triage potential bugs, build test cases, identify workarounds and keep stakeholders informed every step of the way
  • This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables
  • Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools)

501-1,000 employees

Revenue intelligence platform
Company Overview
Gong.io is on a mission to unlock reality to help people and companies reach their full potential.
  • Mental health support resources
  • Weekly wellness events
  • Work from home stipend
  • Generous vacation days
  • Quarterly recharge company shutdowns
  • Parental leave
  • Employee equity
  • Retirement savings & financial coaches
  • Commuter & parking benefits
  • Training & learning programs
  • Monthly lunch & learns
  • Mentor & buddy programs
Company Values
  • Give back
  • Help others climb the ladder
  • Promote a fairer world
  • Lead by example
  • Be active
  • Take a stand