Full-Time

Help Desk Technician II

Posted on 2/28/2025

General Dynamics

General Dynamics

10,001+ employees

Aerospace and defense products and services

Compensation Overview

$19.21 - $25.99/hr

Junior

No H1B Sponsorship

Derby, KS, USA

US Citizenship Required

Category
IT Support
IT & Security
Requirements
  • Help Desk Support
  • IT Tech Support
  • Microsoft Windows
  • Troubleshooting
  • CompTIA - Security+
  • 1 + years of related experience
  • US Citizenship Required
  • SECRET Security Clearance
Responsibilities
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • Assists and resolves hardware and software technical problems on laptops, servers, and peripherals.
  • Conducts hardware inspections and conducts preventive maintenance of eTools - typically ruggedized laptop PCs running Windows 10.
  • Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts.
  • Records all work accomplished using Remedy IT Service Management software.
  • Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.
  • Routes calls to product line specialists, application, or system support specialists.
  • Alerts management to recurring problems and patterns of problems.
Desired Qualifications
  • Positive customer service attitude
  • Detailed technical problem-solving approach
  • Excellent interpersonal communications skills
  • Physical strength to lift up to 50 pounds
  • Ability to walk between work sites as required

General Dynamics operates in the aerospace and defense sector, providing essential products and services for national and global security through four main divisions: Aerospace, Marine Systems, Combat Systems, and Technologies. The Aerospace division manufactures high-performance business jets, while Marine Systems focuses on advanced naval vessels. Combat Systems produces land and amphibious combat vehicles and weapons, and Technologies offers IT services and cybersecurity solutions. The company stands out by integrating artificial intelligence and autonomous systems into its offerings, aiming to enhance effectiveness and lead in defense technology.

Company Size

10,001+

Company Stage

IPO

Headquarters

Reston, Virginia

Founded

1952

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cybersecurity solutions boosts growth in the Technologies segment.
  • Digital twins in manufacturing offer cost savings in Aerospace and Marine Systems.
  • Strategic collaboration with AWS enhances cloud, AI, and cybersecurity offerings.

What critics are saying

  • Competition from Asian manufacturers threatens Gulfstream's business jet market share.
  • U.S. Navy's shift to unmanned vessels may reduce demand for traditional submarines.
  • Rising material costs could squeeze profit margins in Combat Systems division.

What makes General Dynamics unique

  • General Dynamics integrates AI and machine learning into defense systems for enhanced efficiency.
  • The company offers modular and scalable combat vehicles for flexible military solutions.
  • General Dynamics is a leader in space defense and satellite technology expansion.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Flexible Work Hours

Professional Development Budget

Company News

PR Newswire
Mar 25th, 2025
General Dynamics Electric Boat Awarded $1 Billion Contract Modification For Long Lead Time Material For Virginia-Class Submarines

GROTON, Conn., March 25, 2025 /PRNewswire/ -- General Dynamics Electric Boat, a business unit of General Dynamics (NYSE: GD), announced today it has been awarded a $1 billion undefinitized contract modification allowing Electric Boat to purchase long lead time materials for Virginia Class Block VI submarines as detailed in the U.S. Department of Defense contract announcement

The Defense Post
Mar 24th, 2025
General Dynamics Unveils Air Defense Variant of Pandur 6x6 Combat Vehicle

General Dynamics unveils Air Defense variant of Pandur 6x6 combat vehicle.

PR Newswire
Mar 14th, 2025
Gdit Announces Strategic Collaboration Agreement With Aws

Collaboration will deliver comprehensive cloud, AI and cybersecurity solutions to drive digital modernization, deliver efficiencies and advance government missions  FALLS CHURCH, Va., March 14, 2025 /PRNewswire/ -- General Dynamics Information Technology (GDIT), a business unit of General Dynamics, announced today that it has expanded its technology partnership with Amazon Web Services (AWS) through a new Strategic Collaboration Agreement to drive digital modernization, deliver efficiencies and advance government missions

MarketBeat
Mar 6th, 2025
Aigen Investment Management LP Invests $4.94 Million in General Dynamics Co. (NYSE:GD)

Aigen Investment Management LP invests $4.94 Million in General Dynamics Co. (NYSE:GD).

PR Newswire
Mar 5th, 2025
General Dynamics Board Increases Dividend

RESTON, Va., March 5, 2025 /PRNewswire/ -- The board of directors of General Dynamics (NYSE: GD) today declared a regular quarterly dividend of $1.50 per share on the company's common stock, payable May 9, 2025, to shareholders of record on April 11, 2025. This is the 28th consecutive annual dividend increase authorized by the General Dynamics board and represents a 5.6% increase over last year's dividend.General Dynamics is a global aerospace and defense company that offers a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 110,000 people worldwide and generated $47.7 billion in revenue in 2024. More information about General Dynamics is available at www.gd.com.SOURCE General Dynamics

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