Trial Success Manager

About the role:

As the Trial Success Manager (TSM), you will support trial execution, working alongside the Sales team to ensure that prospective customers experience the full value of our solutions during the trial. You will partner closely with internal sales, customer success, and other cross functional teams to create and drive progress on customized trial plans tailored to client needs. This is a high-profile role, critical to driving trial conversion, overall sales success, and long-term customer adoption, particularly in the Enterprise Sales segment.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.

Key Responsibilities

• Develop Trial Project Plans customized to the prospect’s specific needs, partnering with the Samsara account team and clients to establish success criteria, trial scope, etc for each trial. Hold internal and external teams accountable to the end-to-end trial project plan, ensuring milestones, deadlines, etc are met.
• Act as a subject matter expert on topics such as change management, communication strategy, risk mitigation, and coaching techniques.
• Lead internal account team strategy sessions to unblock deals and drive alignment on next steps to progress the trial, coordinate leadership support asks, and more.
• Coordinate with key cross functional teams to bring in the right resources at the right time based on strategic priorities of the trial.
• Communicate updates on major milestones, keeping internal and external stakeholders informed of progress and trial outcomes.
• Create tailored meeting content for key trial milestones and ad hoc engagements as needed.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale.

What You’ll Need to Succeed

Qualifications

• 4+ years of experience in a client-facing role working with larger, Enterprise clients - strategic consulting, account management, project management, sales; SaaS or technology experience preferred.
• Bachelor’s degree required

Required Skills

• Strong project management experience (PMP certification is a plus).
• Expertise in change management, communication strategies, risk management, and coaching techniques.
• Strong organizational skills with the ability to multitask, prioritize effectively, and manage urgent requests. Experience managing stakeholders across cross functional teams, building processes and driving impact/results.
• Exceptional verbal and written communication skills to convey complex ideas concisely.
• Technical aptitude and experience with CRM and project management tools.
• Adaptability and flexibility to navigate dynamic and fast-paced environments.
• Problem-solving mindset with a focus on delivering results
• Strong quantitative, communication, and presentation skills.
• Self-starter who enjoys owning projects and thrives in an unstructured, change-heavy environment. 

An ideal candidate also has:

• Nice-to-have: Sales experience closing business with large Enterprise organizations 
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Proven experience managing and leading proof-of-concept, proof-of-value, or trial processes in software or hardware.