Full-Time

Senior Technical Support Engineer

Posted on 5/31/2024

Aerospike

Aerospike

201-500 employees

Multi-cloud NoSQL database with graph capabilities

Data & Analytics

Senior

Mountain View, CA, USA

Required Skills
Communications
Linux/Unix
Requirements
  • 5+ years of experience in a Technical Support or Product Operations role
  • Excellent experience with the Linux operating system
  • Understanding of Cloud and on-premise environments
  • Excellent written and verbal communication skills
  • Strong technical aptitude, especially in the area of database and cloud technologies
  • Excellent technical, troubleshooting, and analytical skills
  • Self-motivated and effective in a fluid environment; able to thrive in a startup
  • Willingness to take on new challenges and build on current skills
Responsibilities
  • Investigate, troubleshoot, and resolve customer issues on the Aerospike Data Platform
  • Document issues and collaborate with Engineering (if needed) to provide solutions
  • Take part in real-time remediation exercises with customers
  • Serve as the customer advocate for a timely resolution of issues
  • Guide customers through new deployments
  • Help customers achieve their goals and maximize the value of their Aerospike investments
  • Contribute expertise by writing articles for the Aerospike Knowledge Base and Aerospike documentation
  • Be part of a flexible and energetic global team

The Aerospike Real-time Data Platform is a multi-model, multi-cloud NoSQL database featuring the new Aerospike Graph, providing massively scalable graph database capabilities. It enables real-time applications with predictable sub-millisecond performance up to petabyte scale and reduces server footprint by up to 80%.

Company Stage

Series E

Total Funding

$241M

Headquarters

Mountain View, California

Founded

2009

Growth & Insights
Headcount

6 month growth

7%

1 year growth

6%

2 year growth

23%