Leasing & Administrative Virtual Assistant

📽️ WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

🇬🇧 C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT.

🇪🇸 FLUENT SPANISH IS REQUIRED. THE SELECTED CANDIDATE WILL COMMUNICATE WITH BOTH ENGLISH- AND SPANISH-SPEAKING PROSPECTIVE TENANTS.

🎤 PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

🚀 JOB TITLE: Bilingual Leasing & Administrative Virtual Assistant
🆔 JOB ID: MARKYL1
🏭 INDUSTRY: Property Management
📍 LOCATION: LATAM
💼 JOB STATUS: Part Time (30 Hours per Week) with Potential to Transition to Full Time
🕒 WORK SCHEDULE: Monday to Friday | 8:30 AM – 2:30 PM EST
💵 SALARY: $8 – $9 USD per hour
📅 TARGET START DATE: ASAP

⚠️ PLEASE NOTE: This role requires someone who thrives in a fast-paced leasing environment, enjoys communicating with prospective tenants, and can confidently manage a high volume of inquiries while maintaining exceptional organization and customer service. Experience with AppFolio is required.

ROLE OVERVIEW

About the Client

Our client is a growing property management company dedicated to managing high-quality residential rental properties. As their portfolio continues to expand, they receive a high volume of rental inquiries each day and are seeking a proactive, long-term team member to help streamline leasing operations, improve efficiency, and deliver an outstanding experience for prospective tenants.

The company values organization, responsiveness, innovation, and continuous process improvement while leveraging technology and automation to support growth.

About the Role

We are seeking a highly organized and bilingual (English/Spanish) Leasing & Administrative Virtual Assistant to take ownership of the company's inbound leasing pipeline.

In this role, you will manage approximately 50–70 rental inquiries per day from platforms such as Zillow, Apartments.com, and HotPads. Your primary responsibility will be qualifying prospective tenants, coordinating property showings, reducing appointment no-shows, and maintaining accurate records within the company's property management system.

This is an excellent opportunity for someone who enjoys combining customer service, leasing coordination, automation, and administrative support within a growing property management company.

KEY RESPONSIBILITIES

1. Inquiry Management

• Respond promptly to approximately 50–70 daily rental inquiries
• Monitor inquiries received through:
    Zillow
    Apartments.com
    HotPads
• • Other rental listing platforms
• Communicate professionally via phone and email
• Ensure every lead receives timely follow-up

2. Tenant Qualification

• Screen prospective tenants based on company leasing requirements
• Gather necessary information before scheduling showings
• Identify qualified applicants and move them efficiently through the leasing process
• Provide professional guidance throughout the inquiry process

3. Calendar & Showing Management

• Schedule and coordinate property showings using:
     TidyCal
     Calendly
• Confirm appointments with prospective tenants
• Coordinate scheduling to maximize showing efficiency
• Maintain an organized calendar for leasing activities

4. No-Show Reduction

• Execute proactive follow-up campaigns using:
     Phone calls
     Text messages
     Email reminders
• Confirm appointments before scheduled showings
• Help reduce missed appointments through consistent communication

5. Data & Property Management Systems

• Maintain accurate leasing records within AppFolio
• Update applicant information and leasing activities
• Ensure all records remain organized and up to date
• Support accurate reporting and leasing documentation

6. Process Optimization & Automation

• Continuously evaluate leasing workflows for improvement opportunities
• Identify bottlenecks and recommend process enhancements
• Utilize automation tools such as Zapier and AI solutions to streamline repetitive tasks
• Help build scalable systems that improve operational efficiency

QUALIFICATIONS & SKILLS

Must Have

• Native or fully bilingual fluency in English and Spanish (written and spoken)
• Hands-on experience using AppFolio
• Experience coordinating appointments using:
     TidyCal
     Calendly
     Similar scheduling platforms
• Experience using automation tools such as Zapier
• Excellent customer service and communication skills
• Professional phone presence
• Strong written communication and email etiquette
• Highly organized with exceptional attention to detail
• Ability to work independently with minimal supervision
• Comfortable managing a fast-paced workload

Preferred

• Previous experience in:
     Property Management
     Residential Leasing
     Real Estate Administration
• Experience improving workflows through automation
• Familiarity with AI productivity tools
• Experience managing high-volume lead pipelines

WHY JOIN?

Growth Opportunity:
Join a rapidly growing property management company with the opportunity to transition into a full-time role.

High-Impact Position:
Play a critical role in improving leasing operations and customer experience.

Technology-Focused Environment:
Work with modern property management software, automation tools, and AI solutions.

Long-Term Career Potential:
Become a valued member of a company focused on operational excellence and continuous growth.

✨ Join a growing network of exceptional remote professionals

📩 Submit your application today and take the next step in your career!