Specialist Performance Engineer

About NiCE: 

Nice is a leading provider of cloud-based and on-premises enterprise software solutions. Our innovative technology helps organizations improve customer interactions, optimize business processes, and ensure compliance with industry standards. With a global presence and a commitment to excellence, Nice is at the forefront of cloud contact center innovation. 

So, what’s the role all about? 

In Nice, as a Senior Specialist Performance Engineer, you will take an active role in the definition and evolution of standard practices and procedures for performance engineering. You will be responsible for defining and developing software for tasks associated with designing, testing, and optimizing performance across multiple components of Nice’s solutions. Your role involves troubleshooting production and performance issues, analyzing system efficiency, and collaborating with cross-functional teams to ensure optimal performance and scalability. 

How will you make an impact? 

• Understand application architecture including micro services-based architecture and troubleshoot production and performance issues. 

• Design, Develop and execute performance and scalability test cases to measure throughput, latency, and response times under various load conditions. 

• Evaluate and benchmark new technologies and work with development engineering to design product architectures. 

• Understand review and debug codes for performance, scaling and reliability of the platform 

• Analyze SLAs to identify performance issues across individual services and system wide. Establish baseline benchmarks, identify performance bottlenecks, and early arrest any major deviation. 

• Work with multiple product teams to design, create, execute, and analyze performance tests. 

• Identify, fix, and recommend solutions for performance bottlenecks across application, front-end, and database layers. AWS hands on experience will be beneficial. 

• Reduce toil through automation of processes and promote a data-driven innovation culture. Exposure to AI based tools for performance engineering would be added advantage 

• Drive industry best practices in methodologies and standards of development, performance engineering, quality, and CI/CD processes. 

• Analyze test results and make deployment and scalability recommendations based on findings. 

• Work with developers, product development, and operations teams to define performance testing strategies and scalability metrics. Identifying and simulating real work usage patterns is essential and expected from this role. 

Have you got what it takes? 

• 9 to 12 years of experience 

• Strong experience in performance testing and optimization of Java/J2EE applications. 

• Expertise in cloud computing performance testing and monitoring. 

• Proficiency in analyzing memory leaks, thread dumps, CPU utilization, and database performance tuning. 

• Experience in programming languages such as Java, JavaScript, and shell scripting in large-scale distributed cloud environments (Linux/Unix). 

• Strong knowledge of performance analysis tools for Java and database applications. Need expertise for UI performance tools to measure UI performance & responsive design on browser side 

• Expertise in debugging and optimizing performance on RDS, DDB etc. 

• Familiarity with HTTP, web services, and SOA protocols. 

• Highly self-motivated, independent worker with a fast-learning attitude and strong teamwork skills. 

• Creative problem-solving skills with a proactive mindset. 

• Strong verbal and written communication skills in English. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

 
Reporting into: Director of Engineering / Principal Engineer Performance Engineering / Technical Manager 
Role Type: Individual Contributor