Full-Time

Financial Navigator-Orlando

Confirmed live in the last 24 hours

Kindbody

Kindbody

501-1,000 employees

Tech-enabled fertility and family-building care

Consumer Goods

Mid

Orlando, FL, USA

Required Skills
Communications
Requirements
  • Bachelor’s Degree or Associate’s Degree
  • 3+ years of healthcare front reception verification of benefits, prior authorization, and/or financial navigation experience in a fast-paced, customer-focused environment
  • Fertility clinic experience is a plus
  • A passion for women’s health and fertility is a plus
  • Strong written and verbal communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
  • Detail-oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism
  • Experience in insurance verification of benefits and familiarity with medical terminology
Responsibilities
  • Manage assigned patients' financial matters throughout their Fertility Journey
  • Ensure that patients are well educated about the financial and insurance aspects of their care
  • Conduct patient financial consultations to review and answer questions related to financial policies and requirements
  • Verify eligibility and patient responsibility accumulations
  • Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation
  • Manage inbound customer communication (phone and portal) and ensure all messages are answered in a timely fashion
  • Provide patient financial information
  • Provide self-pay pricing, review financial agreements, and collect cycle pre-payments
  • Review and approve loan payments from outside lending companies
  • Determine insurance patient responsibility amounts and collect cycle prepayments
  • Patient follow-up to ensure payment of outstanding co-payments, balances, coinsurance, etc.
  • Maintain the highest degree of ethics when handling patient payments and bill processing
  • Identify the need for and submit any pre-authorizations
  • Review medical records for required information related to authorization requirements
  • Have an understanding of the coverage requirements for each payer
  • Submit the medical records to the payer in the manner required by the payer
  • Continued management of all authorizations submitted and ensuring timely response is received from the ins payor
  • Communicate to the clinic about pre-authorization requirements and any updates
  • Inform patients on any prior authorization approvals or denials and the next step
  • Serve as a Patient Advocate when patients have difficulty navigating with their insurance company
  • Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission
  • Respond to a high volume of telephone inquiries in a positive and professional manner
  • Ensure resolution and follow-up on all issues within designated timeframes
  • Maintain positive relationships and clear communication with assigned Provider, Nurse and Clinic Manager to assist in moving patients through treatment
  • Meet positional metrics and benchmarks
  • Follow all department standard operating procedures carefully and accurately
  • Other duties as assigned by teammates include direct Manager, Associate Director, and/or Director

Kindbody offers modern, tech-enabled fertility and family-building care, making it more accessible through employee benefits, financing, and insurance options. The company provides a seamless, integrated experience with superior health outcomes at lower cost, serving as a trusted employee benefits solution for over 112 employers covering 2.4 million lives.

Company Stage

N/A

Total Funding

$279.7M

Headquarters

Brooklyn, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

2%

1 year growth

11%

2 year growth

95%

Benefits

Paid vacation

Sick time

PTO to vote

Medical, dental, vision insurance (FSA & HSA options)

Company-paid life insurance

Short Term & Long Term Disability Options

Paid Parental Leave

401(k) plans

Free Peloton membership

Monthyl guided meditation