Product Owner

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview:

Dutch Bros is seeking a highly motivated and experienced Payments Product Owner to join a dynamic and growing Shop Technology Product team. Acting as the customer and Broista advocate you will work closely with cross-functional stakeholders to define and prioritize features with the mission of providing a best-in-class experience for our customers, broistas, HQ teams, and anyone who engages with the front end or data from

the system.

This role will assume the responsibility for the strategic value, usability, road map, and performance of one or more technology platforms including those such as our Payment Processing systems, Gateway Providers, Gift Card / Loyalty services, financial reconciliation tools, as well as integrations between these systems.

As the Payments Product Owner, you will serve as a team leader, problem solver, mentor, and subject matter expert on relevant Systems in a new and growing team with the ability to help shape the future of the Product team at Dutch Bros.

Job Qualifications:

• 8+ years of experience in the QSR, Retail or Technology industry required, preferably with experience with payment processing products, preferably in card-present environments.

• 3-5 years Product Management experience using Agile/Scrum methodology, required

• Bachelor's Degree in a Related Field (Business, Business Information Systems, Information Technology, Business Analytics, etc.), preferred.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

• Expertise in product management and product development life cycles.

• Understanding of product strategy development and road mapping tools.

• Experience with Payment systems, auxiliary tools and integrations, including card-present technologies and workflows.

• Strong analytical and problem-solving skills, with the ability to translate business needs into actionable product requirements, while also condensing complex technical concepts into non-technical language for stakeholders.

• Knowledge of data analysis and reporting tools.

• Experience with mobile order integration and development, preferred.

• Experience with UI / UX design, and tools such as G Suite, Microsoft Office, Jira, Google Analytics, or equivalent

• Experience overseeing product releases for in-house and SaaS solutions, preferred

• Certifications in product ownership/management are a plus

• Experience in payment technology is a plus

Location Requirement: 

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Introduce products that improve customer experience and help drive Broista

Satisfaction:

• Partner with operations, marketing, finance, technology and other key business stakeholders in developing clear understanding of organizational priorities.

• Lead efforts in defining product vision, goals, and strategic roadmaps across your product domain.

• Collect, analyze and prioritize feedback from customers, stakeholders and other teams to shape requirements, features and end products

• Effectively manage expectations by partnering closely with operations, marketing, and technical teams to ensure that all perspectives are heard, and product decisions, deliverables and timelines are proactively communicated.

• Work closely with development teams to provide guidance, clarification, and support throughout the product development lifecycle, ensuring that solutions meet user requirements and align with the product vision.

• Collaborate with user experience (UX) designers and usability experts to ensure that IT solutions provide an intuitive and user-friendly experience for our broistas, in line, at the window, and in our shops

• Lead innovation by gathering market research and competitive analysis to identify emerging trends, assess industry competition, and recommend strategies for maintaining a competitive edge in the QSR space.

• Manage and oversee the development, enhancement, and maintenance of multiple software platforms, ensuring seamless integration and optimal performance.

• Serve as on call support for any product outages for our Payment systems or any connected auxiliary systems

• Must be able to collaborate in-person with occasional impromptu in-person meetings 

Lead delivery and execution of the Product roadmap:

• Plan and coordinate all aspects of product releases, including new product and feature rollouts, bug fixes, and system enhancements, ensuring smooth transitions and minimal disruption to end-users.

• Work with cross functional teams to develop release strategy – inclusive of implementation plans, training materials and release notes for new releases, features, and functionality

• Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables.

• Oversee definition of key performance indicators (KPIs) and metrics to monitor the effectiveness and adoption of technical solutions. Analyze data and generate reports to identify areas for improvement and inform future product enhancements.

• Manage standups, iteration planning sessions, product demo, and retrospectives

• Produce and maintain documentation related to managed systems including roadmaps, SLA targets, knowledge base articles, features, releases, data flows, functional specification, troubleshooting, support, training, etc to be consumed by internal teams

• Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues

Foster a culture of collaboration and continuous improvement by evangelizing guiding principles, best practices and strategies for a growing Product team:

• Mentor and collaborate with the Product team to develop the competency of technical products. Guide junior team members in strategy, alignment, analysis, and execution tasks

• Participate in the development of the framework, continuous growth, and operating model of the Product team

• Contribute to learning activities around modern agile design and development core practices

• Participate in talent acquisition, development, and retention activities in support of team

• Work with the cross-functional teams to continuously assess progress, disseminate lessons learned, and understand next steps to foster a fail-safe environment for all

Physical Requirements:

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

  • Must be able to collaborate in-person with occasional impromptu in-person meetings 

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. 

• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!