Front Desk and Program Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Southern New Hampshire University is seeking a student employee to fill the role of Front Desk and Program Assistant for our partner organization, Manchester Police Athletic League (MPAL). The Manchester Police Athletic League is seeking a friendly and dependable Front Desk & Program Assistant to help create a comfortable and safe environment for youth and families at our busy community center. This position is ideal for someone who enjoys working with children and families, thrives in a positive and active environment, and wants to make a difference in the community.

Job Responsibilities

• Support staff and volunteers with program needs as they arise
• Welcome youth participants and families entering the building
• Check participants in and out of programs and activities
• Answer phones and assist with general questions
• Collect, organize, and log new participant registrations
• Assist with light logistical tasks including laundry and equipment organization

Minimum Qualifications

• Current enrollment in classes as part of a SNHU degree program
• Work study part of financial aid package
• Students with work study may be prioritized
• Reliable transportation
• Friendly, positive, and dependable personality
• Comfortable interacting with youth and families from diverse backgrounds
• Basic computer and phone skills
• Ability to multitask in a fast-paced environment
• Strong communication and customer service skills

​Learning Outcomes (NACE Competencies)

• Gain experience managing front desk operations, including participant registration, data entry, phone communication, and visitor engagement.
• Strengthen organizational and administrative skills by maintaining records, tracking participation, and supporting program logistics.
• Learn how a nonprofit youth-serving organization operates, including program delivery, community partnerships, volunteer engagement, and family outreach.
• Students will gain hands-on experience in nonprofit operations, customer service, youth engagement, administrative support, community relations, and professional workplace communication while contributing to programs that positively impact local youth and families.

Work Schedule

Monday-Friday 3pm-8pm (flexible on amount of days; not shift hours)

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.