Salary Range: 118640 to 167580 (Currency: USD) (Pay period: per-year-salary)

Responsibilities:

• Actively track and manage performance for all clinicians under your leadership, ensuring timely and high-quality care delivery
• Manage team members to meet performance metrics, including volumes, customer commitments, service line agreements, and performance guarantees
• Collaborate with the Quality and Clinical Excellence (CE) teams to promote the highest level of care and service excellence
• Partner with Human Resources Business Partners (TAO) to develop formal remediation plans when necessary
• Support the growth and development of individual clinicians, helping them achieve their professional goals
• Serve as a bridge between clinical leadership and clinicians to implement workflow changes and drive continuous improvement
• Communicate team vision, updates on organizational processes, and champion changes that impact the navigation team
• Represent the team in cross-functional collaborations and partner with service line leaders to enhance workflows
• Ensure that clinical navigation services are in alignment with the organization’s values and objectives
• Cultivate a positive and inclusive team culture that promotes collaboration, trust, and a sense of belonging.
• Recognize and celebrate individual and team achievements
• Promote an environment of transparency, openness, and respect to drive team morale and job satisfaction across the team

Delivering Results:

• Communicate openly and collaboratively with clinicians, leadership, and cross-functional teams
• Develop and manage policies and procedures that align with organizational goals
• Demonstrate innovative and creative thinking, identifying opportunities for improvement in workflows and processes
• Make timely decisions and effectively manage change in a dynamic environmentLead and engage others in driving success, fostering a culture of accountability and high performance
• Navigate difficult conversations with professionalism and care when necessary

Qualifications

• Active Medical NP/PA license and board certification, with a willingness to obtain additional state licenses as needed
• 5+ years of clinical experience required
• 2+ years of people management experience preferred
• Strong organizational and team-building skills
• Ability to work efficiently, be detail-oriented, and adapt in a rapidly changing environment
• Exceptional communication skills with a positive and respectful approach
• Proven experience leading teams or initiatives with measurable results
• Proficiency in technology and data-driven decision-making
• Proven ability to manage change and adapt in a fast-paced, evolving organization