Client Services-Global Delivery – Senior Associate

Why this Job is important to us

State Street Global Delivery provides asset owners and asset managers access to financial information and tools essential for effective investment solutions. From core custody, accounting, fund administration, shareholder recordkeeping, and performance, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate. Our services help our clients make better investment choices and generate wealth for their customers and beneficiaries.

Who we are looking for

Under the direction of the Manager you will be responsible for the day-to-day servicing of client relationships, acting as a primary point of contact for client inquiries and requests. You will work with the internal teams coordinating services for fund/product start-up/conversions, restructures and interacting with Accounting Operations and global COE’s for the overall service delivery of their assigned clients. You may have responsibility to audit and coordinate the daily work of others.

What you will be responsible for

• Respond in a timely manner to inquiries from external and internal clients (COEs, BU Shared Services and BU Accounting Operations)
• Assist with Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration and FAR set up
• Assist with online support for various client-facing applications
• Ensure timely and accurate production of client-customized reporting and collects data and produces customer report cards
• Assist with data collection for risk/compliance reporting
• Elevates unresolved issues/problems to manager/officer.
• May monitor and review daily work of Client Operations Associates to ensure accurate and timely execution. 
• Provides on the job training to new staff and assists new staff with attainment of understanding of job responsibilities.
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

Education and Preferred Qualifications

• Bachelor’s degree with business related coursework or equivalent.  B.S. degree in Accounting or Finance preferred. 
• 2+ years of related custody and/ or fund accounting experience is an asset.
• Knowledge of securities markets, language and products as well as legal and regulatory requirements.
• Strong knowledge of MS Office applications, and spreadsheet proficiency.
• Strong organizational skills and ability to prioritize assignments under tight deadlines
• Strong interpersonal and communication skills in both verbal and written forms in English.
• Ability to work as a team player
• Ability to prioritize assignments under tight deadlines
• Understanding of operational functions within both custody and fund accounting.

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