Claims Operations Associate

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Essential Job Functions and Responsibilities

• Processes and organizes claim file information for basic claims for one or more lines.

• Take daily inbound calls.

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests

• Perform claim operations and payment functions for one or more lines.

• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system

• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds

• May perform systems functions, including determining errors/corrections on claims system(s).

• Update claim files and maintains, corrects and/or updates data using office technology

• Learns basic claim handling and how support is necessary

• Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding

• Perform mail functions including research to identify recipient for misdirected mail within the company or externally

• Exhibits ability to use appropriate resources necessary to complete support requirements

• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues

• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.

• Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.

• Performs other duties as assigned.

Job Requirements

• High School Diploma (Associate degree preferred)

• Generally, a minimum of 1 year of experience in claim operations or customer service.

• Effective analytical and organizational abilities with a focus on prioritization.

• Excellent interpersonal and communication skills.

Business Unit:

Specialty Equipment

Salary Range:

$24.00 -$25.00

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.