Order Management Specialist

Job Description

CyberArk is seeking a detail-oriented Order Management Specialist to join a growing Order Process Management team. This is a fantastic opportunity for a highly motivated, analytical individual to join a great company and have an impact on the future infrastructure being set up for continued growth. This is a hybrid role focused on customer, contracts, invoicing, revenue, and operations. 

• Manage the end-to-end order management process including order and contract review, fulfillment, and invoicing to ensure accuracy and compliance with internal controls and company policies. 
• Generate and distribute invoices in a timely and accurate manner.
• Collaborate with internal teams, such as sales, finance, and operations, to resolve order related issues and discrepancies. 
• Serve as primary point of contact for external clients addressing inquiries and providing exceptional customer service. 
• Utilize Salesforce CPQ, NetSuite, and Zones to review customer contracts and subscriptions and other relevant documents with 100% accuracy to drive invoicing, revenue recognition, sales activity reporting and commissions processing. 
• Identify opportunities for process optimization and efficiency gains, driving continuous improvement initiatives.
• Assist in User Acceptance Testing (UAT) for system enhancements and updates.
• Support the month-end and quarter-end close process by preparing necessary reports, reconciling data, and assisting with financial analysis as needed.
• Perform other duties and projects related to the role as assigned. 

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Qualifications

• Bachelor’s degree in Finance, Accounting, or related field, or equivalent experience
• Proven experience in order management role, preferably with a SaaS or technology company.
• Proficiency in Salesforce, NetSuite/Zones, or similar CRM/ERP platforms.
• Excellent communications and people skills, with ability to interact effectively with stakeholders at all levels.
• Demonstrated ability to drive process change and implement best practices.
• Self-motivated and proactive with the ability to thrive in a fast-paced, dynamic environment.
• Prior experience in User Acceptance Testing (UAT) is a plus.
• Strong analytical skills with experience using BI tools to analyze and interpret data.
• Excellent organizational skills and detail oriented with the ability to manage multiple, competing tasks simultaneously.