Major Responsibilities:

• Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.   
• Account Renewals / Selling:  Through excellent care, solution solving, insight sharing, and regular customer engagement,  secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
• Customer Success:  Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.
• Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them. 
• Solid organizational skills to initiate, establish and relentless pursue tasks
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
• Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes  
• Ability to positively adapt to change in a highly dynamic work environment

Skills/Abilities:

• Outstanding communication skills - written and verbal - as well as able to create compelling presentations
• Sales/selling methodology and techniques  
• Proficient with Excel and Powerpoint for presenting information in a compelling way
• Strong analytical skills

Education and Experience:

• Previous experience in customer service, account management, or client-facing roles is a plus but not necessary.