Full-Time
Client Success Manager
Fireside
Posted on 9/3/2024
FiscalNote
201-500 employees
Legislative and regulatory data platform
Junior, Mid
Washington, DC, USA
Hybrid position in Washington, DC.
- Able to think quickly on your feet and make in-the-moment decisions on what recommendations to provide to the client
- Self-motivated and independent
- Ability to own a book of business with high performing clients
- Ability to lead and manage demanding clients, including effectively communicating the best path forward for them in circumstances in which they’d like to execute differently
- Know when to proactively reach out to the team for help or brainstorming
- Eligible to work in the U.S.
- Willing and able to have work eligibility verified via E-Verify
- Able to pass a background check for the U.S. House of Representatives once hired
- 2+ years experience in client facing roles specific to sales, support, success and/or a comparable position
- Manage client onboarding and implementation
- Demonstrate mastery of the Fireside platform and be willing to continuously study the product as it evolves
- Onboard, implement, and manage new accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal
- Administer client education and coaching
- Deliver webinar and on-site (as applicable) training for our core Fireside product
- Build and maintain strong relationships with key stakeholders in your assigned book of business to ensure customer satisfaction
- Increase user platform engagement and adoption to improve customer retention
- Analyze clients’ current usage of Fireside and suggest "best practices" that increase customer efficiency and effectiveness
- Understand the challenges and pain points of a client and be able to translate how our tools can help solve them
- Work closely with assigned Account Managers, as well as other client facing teams, on overall management of your assigned book of business
FiscalNote provides legislative and regulatory data to help clients understand and comply with government regulations. Its main product is a technology platform that collects and analyzes information from various sources, offering clients insights and predictive analytics to aid in decision-making. Unlike competitors, FiscalNote focuses on a subscription model that includes access to its platform and additional premium services like customized reports and consulting. The company's goal is to empower businesses, non-profits, and government agencies to navigate complex regulations effectively while fostering a supportive work environment for its employees.
Company Stage
IPO
Total Funding
$243.4M
Headquarters
Washington, District of Columbia
Founded
2013
6 month growth
↑ 2%1 year growth
↑ 1%2 year growth
↑ 1%
Simplify's Take
What believers are saying
- Partnership with ProRata.ai enhances AI-driven legislative analysis capabilities.
- AI sorting feature in Fireside optimizes constituent relationship management.
- Strategic partnership with Creolytix expands AI-driven security solutions in Europe.
What critics are saying
- Leadership transition to Josh Resnik may cause strategic shifts or instability.
- Dependency on partnerships like Creolytix could impact performance if they underperform.
- Expansion into Europe may expose FiscalNote to unfamiliar regulatory environments.
What makes FiscalNote unique
- FiscalNote uses AI and big data for predictive analytics in government actions.
- The platform offers real-time legislative predictive capabilities and enterprise collaboration tools.
- FiscalNote's subscription model includes premium services like customized reports and consulting.
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Benefits
Health - The health of you and your family is important to us — so much so that we subsidize a large portion of healthcare premiums for not only you, but also your dependents. Our FSA allows you to shuttle tax-free dollars for out-of-pocket health care costs. An onsite gym greases the wheels for your workout needs.
Paid Time Off - We recognize refreshed employees are productive employees. We do not put a number on the amount of days an employee can take off which allows them to take time away from work to recharge as they need it.
Commuting - Travel to work can be expensive, so on top of contributing toward your commuting expenses – including garage parking and public transit – we offer a corporate bikeshare membership at a steep discount. We also allow employees with pricier commutes to dedicate pretax dollars toward their travel.
Retirement - Your long term well-being is directly tied to your ability to save for the future. By offering a match on contributions you make to a company-sponsored 401(k), we make it hard not to think about the later years.
Parental Leave - Building your family is just as important as building our business. We’re happy to empower our employees to spend time with their new little ones by providing 18 weeks of paid maternity and paternity leave after a year of service to the company.