Senior Technical Account Manager

Key Responsibilities:

Tripadvisor is seeking a Technical Account Manager (TAM) to join our Content Solutions business, where we operate like a startup inside a global brand. This is a unique opportunity to help build and scale a high-growth business line within a company trusted by hundreds of millions of travelers worldwide.

As TAM, you’ll own strategic and enterprise accounts end-to-end; from implementation and onboarding through renewal and expansion. Acting as the trusted advisor and technical liaison for some of the world’s most innovative publishers, marketplaces, and AI/search platforms. You’ll partner cross-functionally with Product, Engineering, and Sales to ensure seamless delivery of data and API solutions, while also driving account growth through upsells and new use cases.

What makes this role different is that you’ll also be a builder. You’ll help design the repeatable playbooks, processes, and success frameworks that will allow us to scale like the best-in-class SaaS and data companies.

We’re looking for someone who is:

• Entrepreneurial and comfortable building structure in ambiguity
• Creative, solution-oriented, and relentless in problem-solving
• Experienced in taking something from zero to scale from an account perspective
• Motivated by ownership, innovation, and measurable impact

If you want to combine the energy of a startup with the reach and resources of a global leader, this role is where you’ll make your mark.

This role is a remote position in the United States with occasional travel to company offices as necessary or London UK, Hybrid

What You’ll Do

Content & Data Licensing

• Act as the primary point of contact for licensed data and content partners, building strong relationships with technical stakeholders (e.g., product managers, engineers) and ensuring a seamless post-sale experience.
• Provide hands-on technical support, including API QA, troubleshooting data product issues, assisting with data queries, and guiding customers through integration and implementation processes.
• Collaborate cross-functionally with Product, Engineering, Legal, and Sales teams to align customer needs with internal roadmaps, resolve issues, and deliver against commercial and technical requirements.
• Monitor usage patterns and product performance to support renewals, upsell opportunities, and the overall health of the account, partnering with Sales and GTM leads to drive long-term value.
• Collect and relay customer feedback to influence product enhancements and roadmap priorities, ensuring Tripadvisor’s offerings evolve in alignment with partner needs.

Strategic & Cross-Functional Support 

• Work directly with the Content Solutions Business Development lead, to design and operationalize repeatable playbooks for onboarding, adoption, and account growth.
• Co-build scalable processes, tools, and reporting frameworks to measure usage, performance, and expansion opportunities across strategic accounts.
• Collaborate with Product, Engineering, and Sales on cross-functional initiatives in content commercialization, AI/data innovation, and new partnership models.
• Translate enterprise customer insights into roadmap priorities, process improvements, and best practices that will shape the future of the Content Solutions business.

Skills & Experience 

• 6–8 years of experience in technical account management, with SaaS (Software-as-a-Service) and DaaS (Data-as-a-Service) products.
• Proven track record managing enterprise and strategic accounts, driving adoption, renewals, and upsells through both technical expertise and commercial acumen
• Demonstrated ability to multi-task and manage cross-functional projects & prioritize competing demands.
• Strong analytical and Excel/Google Sheets skills; comfort with interpreting data to inform strategic decisions.
• Experience working with APIs; can interpret and understand RESTful APIs from a customer’s point of view
  • Strong knowledge of RESTful APIs, JSON, XML
  • Familiarity with authentication standards (OAuth, API keys, SAML/SSO)
  • Ability to troubleshoot and guide partners on API usage, error handling, and best practices
• Strong background in Analytics & Reporting:
  • Skilled in SQL and BI platforms (preferably Tableau)
• Familiarity with CRM tools (e.g., Salesforce), reporting dashboards, or licensing/contract tracking tools is a plus.
• Excellent written and verbal communication skills with technical & non-technical stakeholders; experience crafting decks and internal/external presentations.
• A fast learner with strong attention to detail and a bias for action.
• Passion for travel, innovation, and the evolving digital content landscape.

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $95,000 to $115,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected].

If you have any additional questions about careers at Tripadvisor you can email us at [email protected]. We have all the answers!

#LI-EK1

#LI-REMOTE