Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.
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Position Summary
The Staffing and Operations Specialist plays a vital role within the Operations Workforce Management Team, responsible for ensuring seamless assignment coordination between Behavior Technicians, clients, and operators, while providing essential operational support. This position demands a keen understanding of workforce dynamics, client/family needs, and operational efficiency.
Success Measures
Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and a high level of compliance. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics:
- Fill Rate: Percentage of open positions successfully filled within a specified time frame (total shell hours as a % of total hard allocated).
- Time-to-Fill: Average duration taken to fill vacant positions from the time they are opened (shell creation to hard allocation).
- Matches per day: How many matches between a Behavior Technician schedule and a client shell schedule per day.
- Behavior Technician Dormancy %: Total dormant technicians as a % of total technicians in the market.
- Turnover Rate: Percentage of workers who leave their assignments or roles within a given period.
Duties and Responsibilities
- Workforce Coordination: Collaborate with internal teams to understand operational requirements (shell schedules) and match suitable Behavior Technicians to specific clients.
- Client Relationship Management: Build and maintain strong relationships with Field Staff Managers and Operational Directors to understand their staffing needs, address concerns, and ensure satisfaction with provided services.
- Operational Support: Provide administrative assistance to streamline operational processes, including managing schedules, coordinating coverage for PTO or leaves of absence, updating Behavior Technician availability and preferences, responding to inquiries about work, and following up on survey responses related to work opportunities.
- Workforce Monitoring: Monitor the Behavior Technician workforce by reviewing dormancy and timely offboard Behavior Technicians that are not interested in working. Provide services and gather feedback from Behavior Technicians to identify areas for improvement and ensure quality service delivery.
- Compliance and Documentation: Ensure adherence to legal and regulatory requirements related to staffing and employment by assisting with accurate records and documentation.
- Continuous Improvement: Proactively identify opportunities to enhance operational efficiency, optimize staffing processes, and improve overall service delivery.
- Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
- Responsibility to report violations of Company policies or the Code of Conduct.
Pay Range
$24.00 - $26.00 hourly
Qualifications
Education
Bachelor's degree in Human Resources, Business Administration, or related field preferred
Equipment and Technology Requirements
- Working knowledge of laptop/desktop PC
- Proficiency in Microsoft Suite (Word, Excel)
- Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
Other Competency Requirements
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Ability to communicate expressively and receptively
Working Conditions
- Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM local time.
- Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
- Overtime must be approved by a leader and no time can be worked “off the clock.”
Physical Demands
While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, wit
h or without written notice.
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