Content Writer Intern @ Circle

Content Writer Intern

Global Customer Experience

Posted on 4/3/2023

INACTIVE

Locations

Remote • Atlanta, GA, USA

Experience Level

Intern

Desired Skills

Communications

Requirements

Experience writing
Excellent written and grammatical skills
Ability to carry out research on assigned topics
Experience in creating content briefs or outlines
Ability to fact-check content
Complete fluency in American English
Experience/familiarity or a willingness to learn Apple MacOS
A fun and positive attitude

Responsibilities

Writing content to help support customers
Creating content solutions for our internal team
Developing content briefs and outlines
Editing existing content to better align with brand guidelines
Conducting research to identify gaps in our existing content
Helping decide on metrics we should be tracking to be more successful
Assisting in the design process - no design experience required - you'll be helping make the decisions, not creating the design
Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities
Mindful - you seek to be respectful, an active listener and to pay attention to detail
Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals
High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance

Desired Qualifications

Knowledge of the crypto-industry is a plus but not required. We're happy to get you up to speed on the industry

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 44+ billion in circulation and supported over $1.7+ trillion in transactions in the past year. Circle’s payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance. Combined, Circle’s suite of services helps companies to participate in a more open, global and inclusive financial system.

What you’ll be part of:

With the mission “To raise global economic prosperity through the frictionless exchange of value,” Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

What you’ll be responsible for:

Circle is looking for a talented writer to get their feet wet in the world of digital currency and join our Customer Care team. This person will be responsible for helping redevelop Circle’s content experience, providing customers and internal teams with the information they need to be successful. Throughout your internship, you will be instrumental in building our customer help center. Our customer help center is currently being built from the ground up, and you’ll have the opportunity to be part of design decisions and decide on which metrics for the content we’d like to track. The biggest part of your role will be creating content.

When you finish your internship, you will have a portfolio of published written work and experience working with a global team.

What you’ll work on:

Writing content to help support customers
Creating content solutions for our internal team
Developing content briefs and outlines
Editing existing content to better align with brand guidelines
Conducting research to identify gaps in our existing content
Helping decide on metrics we should be tracking to be more successful
Assisting in the design process - no design experience required - you’ll be helping make the decisions, not creating the design

You will aspire to our four core values:

Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
Mindful - you seek to be respectful, an active listener and to pay attention to detail.
Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

Experience writing
Excellent written and grammatical skills
Ability to carry out research on assigned topics
Experience in creating content briefs or outlines
Ability to fact-check content
Complete fluency in American English
Experience/familiarity or a willingness to learn Apple MacOS
Knowledge of the crypto-industry is a plus but not required. We’re happy to get you up to speed on the industry.
A fun and positive attitude

Additional Information:

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

The compensation range for this role added below is specific to the location of this job posting. Please note that compensation ranges may differ for candidates in other locations.

Base Pay: $20 per hour

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

201-500 employees

Website

Platform for businesses to accept payments and send payouts

Company Overview

Circle's mission is to raise global economic prosperity through programmable internet commerce. The company is a global financial technology firm that’s at the center of digital currency innovation and open financial infrastructure.

Benefits

Paid time off - We offer flexible paid time off — take what you need as long as it works with you and your team, and all Circle employees get mobile phone and home office reimbursements.
Health coverage - No matter where you live, we offer a market competitive suite of benefits. Enroll in health, dental, vision, disability, and life insurances, and Circle covers some or all of the premiums.
Invested in your future - All U.S. full-time and part-time employees enjoy 401(k) and pensions (with 4% company match if you contribute 5% or more), and share Circle’s success via company equity awards.
Learning & development - Your individual growth and development is important to us and we provide the resources to help you grow your career while at Circle.

Company Core Values

We are Multistakeholder - As an institution, we exist in a broad stakeholder context, which means that we must organize, incentivize and measure ourselves against meeting the needs of all of our stakeholders — our customers, our shareholders, our employees and families, our local communities and our world.
We are Mindful - We seek to be present and aware, to be respectful, active listeners (with each other and with our customers alike), and to pay attention to detail. We don’t rush to judgement, and when we are swept up by strong emotions we patiently observe and acknowledge them and try to not just react. Our mindfulness leads to better understanding, and more respectful, careful and deliberate choices.
We are Driven by Excellence - We are driven by our mission and our passion for customer success. Being driven also means that we relentlessly pursue excellence, that we do not tolerate mediocrity, that we reward based on merit, and that we work intensely to achieve our goals. Being driven doesn’t mean that we are assholes and plough over people or tolerate a culture of aggressiveness. We are a team. Part of our drive is to bring everyone along in our collective achievement.
We are High Integrity - We seek open and honest communication, and hold ourselves to very high moral and ethical standards. When we say we will do something, we do it. When we are having difficulty and need help, we talk about it. We treat each other and our customers with the utmost respect. We reject manipulation, dishonesty and intolerance. We welcome vulnerability and uncertainty, which needs to be listened to in order to bring people along, and helps us to constantly learn and improve. Our customers and partners implicitly experience us as high integrity, and our customer centric choices demonstrate this to them again and again.