Overview
About the Role
The Financial Assistance Advisor plays a key role in ensuring accurate and up-to-date insurance details are collected from patients and entered into the hospital’s billing system. This position is responsible for managing pre-certifications for inpatient admissions, notifying insurance providers of admissions, and handling applications for programs such as Charity Care, Family Care, Presumptive Eligibility, and Public Assistance. The advisor also educates patients about available New Jersey State programs, including Presumptive Medicaid, NJ State Medicaid, NJ Family Care, and Charity Care. All responsibilities are carried out with a commitment to patient confidentiality, access to care, and professionalism, in alignment with Five Star Customer Service standards. The role also includes cross-functional duties within the Financial Counseling and Charity Care units of Patient Accounts. Finish
Responsibilities
What You’ll Do
- Collects and updates accurate insurance information from patients in the hospital’s billing system.
- Follows up on pre-certifications for inpatient admissions.
- Notifies insurance carriers of patient admissions.
- Processes applications for:
- Charity Care
- NJ Family Care
- Presumptive Eligibility
- Public Assistance inquiry forms
- Educates patients on New Jersey State healthcare programs, including:
- Presumptive Medicaid
- NJ State Medicaid
- NJ Family Care
- Charity Care
- Ensures all activities respect patient confidentiality and access to care rights.
- Delivers service in a courteous, professional manner aligned with Five Star Customer Service standards.
- Performs cross-functional duties within the Financial Counseling and Charity Care units of Patient Accounts.
Qualifications
What You’ll Bring
- High School Diploma or equivalent required.
- Minimum of three (3) years of progressively responsible clerical experience.
- At least one (1) year must be in a physician’s office, hospital billing office, or insurance company.
- Experience must involve billing, collections, or medical insurance activities.
- Familiarity with medical terminology is preferred.
- Prior experience working in a computerized environment is required.
What We Offer
- Vacation Time Off
- Medical & Prescription Drug Coverage
- Dental & Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Short- & Long-Term Disability Insurance
- Pension Plan
- Pet Insurance
- Employee Assistance Program (EAP)
- Professional Development
Compensation (NJ Job Transparency Law)
In compliance with New Jersey’s Pay Transparency Act, the hourly rate for this position is $27.80 -$29.15
University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.
About Us
University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.
Apply Today
We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.
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