Auto Claims Resolution Representative

This position is not 100% remote. There will be a minimum requirement of 2 days per month in office.  Candidates must reside within a 50 mile radius of the Lake Mary, Fl or Suwanee, GA offices. 

Interviews for this position will be in person.

This position will give you the opportunity to earn a promotion between 6 to 12 months.  

Career Opportunity:

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals.  Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative.  As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help ? this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!

This role is a steppingstone into your claims career.  With limitless growth opportunities, you are in-charge of your future.

Bring your unique talents to our Fortune 100 company and receive paid and licensing.  Prior claims or insurance experience is not required!

Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory

You’d be a great fit if you are:

An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process.

A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise.

A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers.

A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.

• Ideally, your qualifications should include:

  • An engaging, outgoing personality and passion for helping customers
  • Able to think critically, use resources and seek answers when needed in virtual environment
  • Excellent oral, written, decision-making and organizational skills
  • Strong typing and multi-tasking capabilities in a structured paperless work environment
  • Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
  • General understanding of overall claim operations and key stakeholders.
  • College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.