Full-Time

Field Service Tech 1

Updated on 5/13/2026

Light & Wonder

Light & Wonder

5,001-10,000 employees

Designs and sells electronic gaming machines

No salary listed

Company Does Not Provide H1B Sponsorship

Minot, ND, USA

In Person

Must be able to travel on short notice and work on call.

Category
General Maintenance & Repair (2)
,
Required Skills
Computer Networking
Requirements
  • Must be old enough to enter casino customer locations.
  • You must have a valid Driver’s license in the state you work in.
  • Must be able to obtain a gaming license from various gaming agencies.
  • High School Diploma or equivalent.
  • Ability to follow detailed written and verbal instructions.
  • Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics.
  • Basic mechanical assembly skills.
  • Basic knowledge of electricity, electronics, and mechanics.
  • Basic knowledge of computer networking and network topology.
  • Working knowledge of Microsoft Office Suite.
  • Problem solving skills.
  • Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
Responsibilities
  • Learn and understand L&W gaming products, including theory of operation, abnormal operation, basic troubleshooting, and repair.
  • Safely use common hand tools including screw drivers, nut drivers, wrenches, pliers, wire cutters, hammers, center punches, drills, and multimeter. Ensure tools, equipment, and company vehicle are kept in a safe working condition.
  • Apply safety training in the field and wear PPE safety equipment (steel toe shoes, hard hat, safety goggles, gloves, vests) where required.
  • Provide high quality service to customers.
  • Complete service calls and preventive maintenance on L&W equipment at customer locations as assigned.
  • Install, set up, and configure L&W products and equipment at customer locations as assigned.
  • Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing.
  • Support other technicians with scheduled installations, equipment moves, and equipment returns of L&W equipment at customer locations.
  • Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders.
  • Keep and maintain company provided assets: phone, laptop, vehicle, and specialty tools.
  • Keep and track parts inventory in assigned company vehicle.
  • Review customer issues with management and product support.
Desired Qualifications
  • Technical/Military Training Schools are a plus.
  • One to three years related experience and/or training or equivalent combination of education and experience is preferred.
  • Experience in gaming or casino industry preferred.

Light & Wonder is a global games company that creates gambling products and services across several platforms. It operates in three segments: Gaming, SciPlay, and iGaming. The Gaming segment designs, manufactures, and sells electronic gaming machines such as slot machines and table games to casinos, pubs, and clubs, and also offers casino management systems like CMP. The SciPlay segment develops and publishes free-to-play social casino games for mobile and web, earning revenue from in-app purchases. The iGaming division provides an online real-money gaming platform and a content marketplace called Infinity, supplying both in-house and third-party games to online casino operators. The company earns money from direct sales of gaming equipment, recurring casino and social gaming revenue, and fees from its iGaming platform. Its primary customers are land-based and online casino operators, along with individual social casino players.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Paradise, Nevada

Founded

1973

Simplify Jobs

Simplify's Take

What believers are saying

  • IGA 2026 showcase of LIGHTWAVE SOLAR, COSMIC Dual, OBSIDIAN Hybrid drives tribal gaming adoption.
  • Avanti motion-capture live casino partnership expands iGaming footprint in Spain and Brazil markets.
  • Phil Stormonth's Asia sales leadership strengthens regional market penetration against Aristocrat competition.

What critics are saying

  • Aristocrat's entrenched Asia market share limits Light & Wonder's regional expansion despite new sales leadership.
  • Brazil iGaming regulatory delays block Avanti live casino rollout, stalling SciPlay and iGaming growth.
  • Evolution Gaming's advanced AI analytics outpace Light & Wonder's table systems, eroding data-driven pit market share.

What makes Light & Wonder unique

  • Cross-platform content ecosystem spans land-based, social gaming, and iGaming via Infinity marketplace.
  • Smart table technology integrates chip recognition, real-time data, and linked progressives into CMS.
  • Regional expansion via Aramont distributor in India, Nepal, Sri Lanka with localized support.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Professional Development Budget

Conference Attendance Budget

Wellness Program

Mental Health Support

Employee Discounts

Company News

GGRAsia
Apr 9th, 2026
Phil Stormonth appointed senior director of sales for Asia at Light & Wonder.

Phil Stormonth appointed senior director of sales for Asia at Light & Wonder. Published April 9, 2026 Phil Stormonth has been named senior director of sales for Asia at casino technology group Light & Wonder Inc, with effect from this month, according to his LinkedIn account. Industry veteran Ken Jolly - who has served as Light & Wonder's vice president and managing director for Asia - is remaining in a company management role in Asia, GGRAsia understands. Mr Stormonth joined Light & Wonder in June last year, as a sales director for Asia, per his LinkedIn profile. He previously worked for gaming equipment business International Game Technology Plc from June 2014 to January 2019, including as system sales manager. In April 2019, he joined slot machine and gaming content provider Aristocrat Leisure Ltd, assuming the role of country manager - Macau from August 2023 to June 2025.

GGRAsia
Apr 9th, 2026
Light & Wonder announces 'dual Strike' table game offer.

Light & Wonder announces 'dual Strike' table game offer. Published April 9, 2026 Light & Wonder Inc has announced "Dual Strike", a blackjack table game offering, said to provide players a "flexible betting" experience. Dual Strike is said to enable casino operators to run simultaneously, two denominations, two progressive jackpot payouts, and two unique games, on a single blackjack table, per the post.

G3 Newswire
Mar 24th, 2026
Why the pit is only at the 50-yard line.

Why the pit is only at the 50-yard line. By Lewis Pek - 24 March 2026 9:20 AM - Last updated on 24 March 2026 9:21 AM When robyn Brewington joined light & wonder's tables division, she brought with her an unusual perspective: a deep grounding in casino systems. Having previously led global sales and marketing at galaxy gaming before stepping away from the industry and returning in 2023, Brewington initially entered light & wonder through its systems division. That experience, she argues, reshaped her understanding of the casino floor. "I really learned what makes the casino floor run," explains Brewington. "All of the technologies, software and hardware that go into the slot machines and the actual floor. And quite a few of those products now translate over to the table side of our business." That systems grounding now informs her view of how table games are evolving, and why the pit is no longer operating in isolation. Understanding systems architecture is now central to the future of the pit. "I recommend it for anybody that wants to get into slots or tables, to have had that journey on the system side," says Brewington. "It's certainly not the most glamorous part of the casino, but I always describe systems, especially the CMS, as the engine under the hood of the car. You cannot run a car without the engine." From Traditional Tables to Smart Infrastructure Over the past five years, table games have entered a new technological phase. The emergence of "smart tables" - incorporating chip recognition, bet tracking, camera technology and real-time data capture - has transformed what was once an analogue environment into a measurable, data-rich ecosystem. Operators, increasingly data-driven across their businesses, want the same analytical clarity from tables that they have long relied on from slots. Brewington believes the industry is significantly further along than it was pre-2020, but far from finished. Adoption varies by geography. Asian markets have historically embraced technological experimentation at tables, while North America has moved more cautiously. Cost considerations - particularly around RFID chips - remain a barrier, but the operational upside is becoming clearer. The "Slotification" Debate One visible shift is the convergence between slots and tables. Linked progressives, digital displays and animated overlays are now common on live tables. Brewington describes this as a balancing act. Traditional players still value anonymity and a quieter experience. Yet operators are equally focused on attracting casual customers who may find the energy of a live craps or blackjack table intimidating. The addition of attainable progressives - in the $10,000 to $20,000 range rather than headline-grabbing seven-figure sums - appears to be driving meaningful engagement. Multiple side bets and linked jackpots also play into a simple psychological truth: players dislike watching a prize hit that they chose not to back. Data, AI and the Real-Time Pit If the tables sector once lagged behind slots in analytics sophistication, that gap is narrowing. Integration between table performance systems and the broader CMS infrastructure is becoming more seamless, enabling real-time reporting rather than delayed batch analysis. Brewington is cautious about overhyping AI. Much like "big data" in the late 2000s, the term means different things to different operators. The opportunity lies not in the label but in the practical application: extracting insight from the behavioural and betting data now available. Crucially, this data journey is not uniform. Smaller casinos can be remarkably advanced, while larger operators may still be navigating internal alignment over who owns table analytics. The rise of electronic table games - often managed by slot departments despite their proximity to the pit - further blurs organisational lines. Integration and the Seamless Floor For multi-property operators, integration is becoming a defining theme. Bringing ticket-in, ticket-out functionality to tables, and aligning table play with loyalty ecosystems, reduces friction and encourages cross-play between slots and live games. In this environment, technology is not positioned as a replacement for the dealer but as an enhancement. Labour challenges and efficiency pressures are real, but Brewington emphasises the enduring value of human interaction. The camaraderie of a blackjack table remains a cornerstone of the casino experience. Only the Halfway Point Perhaps the most striking aspect of Brewington's outlook is her insistence that the industry is only at the midpoint of table evolution. There is more to build, more to test and more to refine. Not every concept will succeed, but the willingness to explore - in collaboration with operators willing to challenge suppliers - defines the current moment. For a sector long considered traditional and resistant to change, the pit is no longer playing safe. And in Brewington's view, that is precisely where its future lies. Share via:

Light & Wonder
Mar 24th, 2026
Light & Wonder to unveil expansive portfolio of new gaming innovations at IGA 2026.

Light & Wonder to unveil expansive portfolio of new gaming innovations at IGA 2026. LAS VEGAS - March 24, 2026 - Light & Wonder, Inc. (ASX: LNW) (together with its subsidiaries, "Light & Wonder," "L&W" or the "Company") today announced it will showcase a powerful lineup of new hardware, compelling content, advanced systems, and next-generation table innovations for its valued tribal gaming customers at the Indian Gaming Association (IGA) 2026 tradeshow, March 31 - April 2 in San Diego, California. "IGA is one of the most important moments of the year for our tribal gaming partners, and we are proud to showcase a portfolio built specifically with their players and business priorities in mind," said Siobhan Lane, CEO of Gaming at Light & Wonder. "From breakthrough content on our newest platforms to the continued evolution of our table and systems technology, every innovation reflects our commitment to delivering meaningful performance and long-term value for tribal operators across the industry." Expanded Content and Hardware Lineup Light & Wonder will showcase a robust mix of new titles and cabinets within its IGA booth #1341, underscoring the Company's commitment to delivering performance driven products that excite players and support its customers' continued success. The content lineup features multiple new franchise extensions and original titles, including HUFF N' PUFF(TM) LINK, ULTIMATE FIRE LINK BLAZING DRAGON(TM), QUICK HIT(TM) ULTRA LINK, and PURRATE'S LIFE(TM) on the all-new LIGHTWAVE SOLAR(TM), a for-sale version of the popular LIGHTWAVE(TM) cabinet. These new games build on the momentum of several top-performing Light & Wonder franchises, offering fresh mechanics, dynamic bonus features, and elevated entertainment designed to drive strong floor performance. On the hardware side, attendees can experience COSMIC(TM) Dual cabinet, one of North America's top dual screen performers. The cabinet's versatile, operator-friendly format integrates seamlessly across gaming floors and showcases high-impact content with clarity and scale. Also on display is COSMIC SKY(TM), the latest addition to the Cosmic cabinet family. Light & Wonder will also highlight its HUFF N' PUFF MORE MONEY MANSION(TM), the newest evolution of the beloved franchise. The title introduces "Little Bad," a playful and engaging twist on the iconic Big Bad Wolf character, bringing new personality and excitement to one of the Company's most recognizable brands. Innovative Table Game Solutions Light & Wonder will highlight a diverse lineup of table game experiences engineered to modernize the pit, streamline operations, and enhance player engagement. The Company will showcase the OBSIDIAN(TM) Hybrid table with OBSIDIAN VIRTUAL PIT(TM), presented in a new form factor, alongside a deeper lineup of next-generation table technologies including its progressive system, NEXLINK(TM). The solution offers a 27" dual-sided signage with edge lighting, new player interactive bet sensors, a dynamic sound system, and enhanced performance and configurability. The OBSIDIAN Hybrid table with OBSIDIAN VIRTUAL PIT comes stacked with engaging game content such as Blackjack, ROULETTEX(TM), RUYI BACCART(TM), and more. Attendees can explore Light & Wonder's growing portfolio of proprietary table games such as Mini ULTIMATE TEXAS HOLD 'EM(TM), a more approachable and faster paced iteration of ULTIMATE TEXAS HOLD'EM poker game. Proven Systems Solutions Light & Wonder will feature its most advanced systems technology to date through a dedicated area within the booth. Attendees can experience innovations such as the CANVAS(TM) interface, a fully customizable, web-based dashboard that unifies all Light & Wonder system applications into a single, highly configurable platform. The team will also spotlight its Cardless NFC solution that brings effortless, tap-and-play access to both slot machines and table games. With a simple tap of a mobile device's digital player card, guests can instantly log in and play. The solution offers a fast, secure, and fully contactless experience designed to elevate how players engage with their favorite games. For more information, visit lnw.com About Light & Wonder, Inc. Light & Wonder, Inc. is a leading cross-platform global games company. Through its three unique, yet highly complementary businesses, Light & Wonder, Inc. deliver unforgettable experiences by combining the exceptional talents of its 6,500+ member team, with a deep understanding of its customers and players. Light & Wonder, Inc. create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it's all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit lnw.com. Forward-Looking Statements In this press release, Light & Wonder makes "forward-looking statements" within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by words such as "will," "may," and "should." These statements are based upon management's current expectations, assumptions and estimates and are not guarantees of timing, future results, or performance. Therefore, you should not rely on any of these forward-looking statements as predictions of future events. Actual results may differ materially from those contemplated in these statements due to a variety of risks, uncertainties and other factors, including those factors described in our filings with the Securities and Exchange Commission (the "SEC"), including Light & Wonder's current reports on Form 8-K, quarterly reports on Form 10-Q and its annual report on Form 10-K that was filed with the SEC on February 25, 2025 (including under the headings "Forward-Looking Statements" and "Risk Factors"). Forward-looking statements speak only as of the date they are made and, except for Light & Wonder's ongoing obligations under the U.S. federal securities laws, Light & Wonder undertakes no obligation to publicly update any forward-looking statements whether as a result of new information, future events or otherwise. Date: 03/24/2026 Type: Release

Inside Asian Gaming (IAG)
Mar 19th, 2026
Light & Wonder to debut Cosmic Dual cabinet at Brisbane's Australasian Hospitality & Gaming Expo.

Light & Wonder to debut Cosmic Dual cabinet at Brisbane's Australasian Hospitality & Gaming Expo. Global gaming supplier Light & Wonder will unveil its Cosmic Dual cabinet to the local marker when it exhibits at the Australasian Hospitality & Gaming Expo (AHGE) in Brisbane, running from 25 to 26 March. In its announcement, Light & Wonder said Cosmic Dual represents the latest evolution of its globally successful Cosmic hardware family and is designed to deliver enhanced player experience and improved operational efficiency. The cabinet, it added, combines next-generation hardware with a sleek, modern design and features dual Wide Color Gamut-enabled HD displays delivering vibrant graphics and smooth animations, plus an enhanced floating AR-1 iDECK button panel with a larger player interface and signature cosmic lighting to stand out on casino floors. "At Light & Wonder, we remain focused on delivering innovation that helps our customers create more engaging experiences for their players," said Siobhan Lane, CEO, Gaming at Light & Wonder. "The introduction of the Cosmic Dual cabinet, alongside our latest portfolio of games and player engagement solutions, reflects our continued investment in hardware, content and systems designed to drive performance across the gaming floor." The Cosmic Dual cabinet's debut will be supported by a curated lineup of new game content designed for the Australian market, including exclusive launches and elevated extensions of proven regional performers. Highlights include the exclusive Jin Chan Repeat Win game family alongside enhanced versions of popular brands such as Eureka N' Even More Blastin', Piggy N' Even More Bankin', Lock N' More Link and more. In addition to its gaming portfolio, Light & Wonder will highlight systems solutions designed to enhance player engagement and streamline casino operations. The Patron Kiosk platform will be showcased as a flexible self-service solution that allows guests to access player club services, redeem rewards, and manage accounts through a modern, intuitive interface, the company said. The Display Manager Patron Kiosk platform extends these capabilities directly to the gaming machine, enabling players to access rewards, promotions and event entries without leaving their game. On the table games side, Light & Wonder will showcase electronic table game innovations such as the Quartz Vegas Star, offering immersive gameplay through titles like Roulette, RouletteX and Tiger Baccarat. The platform is designed to elevate the electronic table games experience. The GM Atlas Progressive Table system will feature games Ultimate Texas Hold 'Em, Free Bet Blackjack, Double Hook Poker and Double Down Madness. The company said it will also shine a spotlight on the Quartz Hybrid terminal which brings several side bets from its extensive library of table games.