Associate Process Manager

eClerx reports strong Q1 FY2026-27 results; revenue stands at INR 1,170.2 crore, up 23.8% yoy. MUMBAI & NEW YORK-(BUSINESS WIRE)-eClerx Services Ltd (ECLERX.NS), a global leader in AI-powered analytics, digital operations, automation, and business process management, today announced its financial results for the quarter ended June 30, 2026. "As enterprises accelerate AI adoption to transform their businesses, our differentiated combination of deep domain expertise, AI-led productized services, and operational excellence continues to deliver measurable value for clients." Share The company delivered a strong start to FY2026-27, reporting healthy growth in revenue and profitability, supported by disciplined execution, continued client demand and momentum across its portfolio. Consolidated financial highlights for the quarter ended June 30, 2026 * Total revenue for Q1 FY2026-27 increased to INR 1,170.2 crore, registering a 23.8% Y-o-Y growth over INR 945.1 crore reported in Q1 FY2025-26. * In U.S. dollar terms, operating revenue stood at USD 125.9 million, reflecting 15.2% Y-o-Y growth over USD 109.2 million reported in Q1 FY2025-26, and a 2.8% growth over the preceding quarter. * On the profitability front, EBITDA rose to INR 283.1 crore in Q1 FY2026-27, marking 20.6% growth over INR 234.6 crore reported in Q1 FY2025-26. * Net profit for the quarter ended June 30, 2026 stood at INR 164.3 crore, reflecting 16.0% Y-o-Y growth. * Basic earnings per share (EPS) for Q1 FY2026-27 increased to INR 17.86, up from INR 15.08 in Q1 FY2025-26, representing a 18.4% Y-o-Y growth. * Total delivery headcount increased to 22,376 in Q1 FY2026-27, an increase of 10.4% Y-o-Y growth. Commenting on the company's Q1 FY2026-27 performance, Kapil Jain, Managing Director and Group CEO, eClerx, said, "We began FY2026-27 with another quarter of strong execution, delivering healthy growth in both revenue and profitability. As enterprises accelerate AI adoption to transform their businesses, our differentiated combination of deep domain expertise, AI-led productized services, and operational excellence continues to deliver measurable value for clients. We remain committed to advancing our capabilities, deepening client partnerships and executing our growth strategy with discipline and confidence." Key developments, initiatives and recognitions * Recognized with The Economic Times Future Skills Award 2026 for excellence in skilling infrastructure and learning platforms. * Included in Forrester's report on Business Process Outsourcing Services Landscape, Q2 2026, reflecting the strength of eClerx's AI-led and AI-native capabilities. * Recognized with the "CSR Excellence in Education" award at the Indian CSR & Sustainability Awards 2026, reflecting its continued commitment to creating meaningful impact through education-focused initiatives. About eClerx eClerx provides AI-powered analytics, digital operations services, automation, and business process management to help clients unlock growth and drive business outcomes. eClerx partners with Fortune 500 enterprises across financial services, telecom, media & entertainment, luxury, retail & fashion, and manufacturing. A publicly listed company, eClerx operates across 17 countries with around 22,500 employees, serving clients globally across the Americas, APAC, and EMEA. Disclaimer: Certain statements made in this release concerning its future growth prospects may be interpreted as forward-looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward-looking statements. Investors are requested to use their discretion in relying on them. Business Wire, Inc. do not undertake to update any forward-looking statements that may be made from time to time.

May 20, 2026 eClerx unifies AI leadership to deliver outcome-driven results at enterprise scale. NEW YORK, May 20, 2026: eClerx Services Ltd (ECLERX.NS), a global leader in AI-powered analytics, digital operations, and business process management, today announced the formation of a unified AI organization to accelerate its enterprise AI strategy. John Flowers, former Head of BFSI at eClerx, will lead this new organization in partnership with Dr. Sanjay Kukreja, Chief Technology Officer, bringing together eClerx's AI investments, infrastructure, and go-to-market capabilities under a single, focused leadership structure. The move reflects eClerx's conviction that the next wave of enterprise value creation is shifting away from open-ended transformation programs toward outcome-driven engagements. With its proven model of embedding AI directly into operational workflows, combined with its 25+ years of domain knowledge and process depth, the company offers a durable advantage that technology alone cannot replicate. Real advantage comes from combining AI with deep domain expertise, operational rigor, and the ability to deliver measurable outcomes at scale. Its clients need a partner who can take accountability for results within their actual operating environment. That's what eClerx LLC is purpose-built to do. John Flowers Head of AI, eClerx That accountability is already evident in results. eClerx's Agentic AI deployments have brought significant automation savings, improvement in client NPS, and reduced time to market. These outcomes are enabled by eClerx's AI framework of operational knowledge, contextual intelligence, and AI orchestration, applied at enterprise scale. Responsible AI deployment is central to that framework. In 2025, eClerx became one of the first five companies globally to achieve ISO 42001:2023 certification for responsible, secure, and ethical AI, a standard that mirrors the governance and compliance rigor eClerx applies on behalf of its clients every day. Additionally, Forrester recognized eClerx as a "Notable Provider" for AI consulting excellence and systems integration, reflecting the company's ability to bridge strategy and execution. To learn more about eClerx's enterprise AI framework, and responsible AI approach, visit https://eclerx.com/artificial-intelligence/ About eClerx. eClerx provides AI-powered analytics, digital operations services, automation, and business process management to help clients unlock growth and drive business outcomes. eClerx partners with Fortune 500 enterprises across financial services, telecom, media & entertainment, luxury, retail & fashion, and manufacturing. A publicly listed company, eClerx operates across 17 countries with over 22,000 employees, serving clients globally across the Americas, APAC, and EMEA.

Report | 2 mins read May 18, 2026 Mind the gap: Closing the divide between martech stacks, activation, and performance. 78% of marketing leaders feel that despite years of significant investment, their martech stacks do not support their business goals. This is usually framed as a technology problem, but its research points to a more specific diagnosis: Most organizations have built capable stacks that generate insights, but cannot use them at full capacity because the activation architecture is broken. eClerx LLC call this the Activation Gap - the space between generating insights and being able to act on them. In the survey, 366 marketing leaders across industries shared the challenges they face, such as: * 75% are making investment decisions based on partial data, while only 25% describe a fully data-driven environment. * 47% are only moderately confident in their ability to measure true ROI across channels. The tools are there, but the trust is not. * 24% use media mix modeling to reallocate budgets based on live performance data, while 86% navigate with last year's map. If you're dealing with siloed data, underutilized tools, and fragmented systems, you're probably also seeing symptoms like its respondents: * Data exists, but isn't unified - 34% cite data quality issues as the biggest barrier * Agility is a goal, but workflows lack speed - 37% struggle with slow approvals and rigid planning * Insights are available, but not actioned in real time - only 35% use real-time insights for optimization * Personalization is a priority, but hard to scale - 37% find managing data volume and quality a key challenge What you'll find in the eClerx Marketing Report 2026. Most marketing teams don't know where they stand on activation maturity - until it's too late. This report helps you diagnose the gap and fix it, with clear steps to move from insight to impact. eClerx LLC also provide an easy Martech Maturity Scorecard, a quick self-assessment for marketing leaders to assess their stack maturity, and reveal the critical steps needed to close the activation gap.