Quality Assurance Manager Senior @ Acuity

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Manager, Quality Systems is tasked to lead our quality excellence initiatives and ensure that our products meet the highest standards of quality, reliability, and performance. Responsible for implementing and managing quality systems compliance to ISO standards and utilizing best industry practices for quality in design and supply chain for driving continuous improvement in quality process across the organization. The right person for this role is comfortable in setting and driving step-change improvement and has experience managing quality systems for electronics. The individual applying should be excited to make a difference and bring leading practices to the forefront.

This position will be Hybrid out of our Costa Mesa, CA location.

Key Tasks & Responsibilities (Essential Functions)

The ideal candidate should be a critical thinker who can assess the current quality management system, identify future state needs against best-in-class standards, and proactively develop and implement an improvement roadmap.
Facilitate and maintain quality management systems and ISO-related programs, being the person responsible to manage and maintain ISO 9001, ISO 14001, and any new ISO standard as required (including ensuring ongoing compliance and establishing additional programs as needed).
Ensure regulatory compliance for electronics manufacturing, including active management of requirements such as RoHS, REACH, and conflict minerals.
Apply strategic planning tools and methods to align the quality vision, mission and goals with the organizational strategy.
Implement quality practices in design such as Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) to ensure customer satisfaction and product conformity.
Collaborate with suppliers and vendors to ensure the quality of materials and components used in our products.
Cross functional coordination with a variety of groups within the organization, such as engineering, manufacturing, sales, customer service, etc., to ensure quality requirements are met throughout core business processes and the product life cycle.
Plan and conduct internal and external quality audits, identify potential sources of errors, ineffectiveness, inefficiency, and drive corrective and preventive actions.
Monitor and report on key quality indicators, such as customer satisfaction, defect rates, non-conformities, etc. Constant KPI monitoring and drive actions to meet KPI targets.
Use statistical techniques and tools to analyze data, monitor processes and improve performance.
Ability to work with Agile PLM, Jira, and Power BI. Capable of developing quality dashboards and performing advanced data analysis.
Develop and implement quality training programs for staff and provide guidance and support on quality issues.
Oversee and coach on root cause analysis, problem solving, and action-plan execution to address CAPAs with cross functional teams.
Lead a culture of quality excellence throughout the organization by promoting continuous improvement, customer focus and employee engagement

Education (minimum education required)

Bachelor of Engineering

Skills and Minimum Experience Required

A certification of quality control from ASQ, such as CQE, CQA or CMQ/OE (strongly desired)
At least 5 years of experience in quality assurance management or a similar role in electronics. Audio-Video and data network industry desired, but automotive, aerospace, medical or semiconductor industry experience considered transferable.
A thorough knowledge of quality assurance methodologies, tools and standards, such as ISO 9001, ISO 14001 , Six Sigma, Lean, APQP, 8D or other structured problem solving, etc.
Demonstrates deep expertise in Product Development Processes (PDP), with comprehensive knowledge of quality requirements and standards applicable to each stage of the product life cycle.
Experience with Agile PLM, Jira, and Power BI is preferred, including the ability to leverage these tools for process management, issue tracking, and data-driven decision making.
Strong analytical and problem-solving skills with the ability to handle complex data.
Excellent communication and interpersonal skills with the ability to work effectively with different stakeholders
Proven leadership and team-building skills

Physical Requirements

Light work

Travel Requirements

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is $91,000 to $164,000. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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