Senior Manager

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The Royal Caribbean Group’s Data Analytics and AI Team has an exciting career opportunity for a full-time Senior Manager, Business Intelligence & Analytics Systems reporting to the Director, BI Systems & Solutions.

The position is onsite and based in Miramar, Florida.

Position Summary: 

The Senior Manager of Business Intelligence (BI) & Analytics Systems will lead a team of BI Engineers in managing, maintaining and supporting all Enterprise BI intelligence systems at RCG.

This leader must have the ability to lead multiple projects in a deadline-driven environment while maintaining a high bar for customer success. This individual should have excellent technical/analytical abilities, outstanding business acumen, and strong experience working with business stakeholders, IT product teams and vendors, while providing clear communication with enterprise stakeholders across all levels.

The individual will have a strong attention to process and detail, and manage a team and respective resource budget for their area.

Essential Duties and Responsibilities:

• Leads a team of BI engineers providing administration of all enterprise BI/Analytic systems, to include end user support, system monitoring, optimization, capacity planning, data integration support, user access management, and governance.
• Develops and maintains BI systems and technology strategy roadmaps, to meet evolving enterprise BI Intelligence needs. Leads all BI related technology initiatives enabling new capabilities, including AI/BI integrated solutions and advanced analytic features across the BI ecosystem.
• Drives BI Center of Excellence standards and best practice across the enterprise, contributing to internal knowledge-sharing forums, training, and enterprise-wide communication of BI systems usage standards, methodologies, policies, architecture, and processes.
• Partners with business leaders and subject matter experts across the enterprise to identify opportunities where business intelligence can further enhance business decision making, streamline processes and reduce time to insight to meet/exceed business goals.
• Continuously improves BI eco-system: Researches and recommends emerging BI technologies, related AI/ML advancements, and complementary systems/tools to further improve and evolve the RCG’s BI/Analytic technology footprint, providing the organization with a competitive advantage, driving market share and advancing strategic business goals;
• Manages multiple technology /resources vendor relationships including, licensing, software, updates, support, as well as driving features and functionality enhancements for future product releases.
• Leads the recruitment, onboarding, and development of staff, providing clear direction, mentorship, and training. Establishes team performance goals and promotes cross-training to enhance agility and productivity.
• Manages technology and resource budgets for the Enterprise BI Systems function, as well as assigned capital projects, to include, planning, forecasting, and expense tracking.

Qualifications:

• Masters/Bachelor’s degree in Computer Science, Information Systems/Technology, Business Analytics, or related field; or equivalent work experience.
• Advanced knowledge of BI systems/analytics platforms (solution development and systems administration) such as Power BI, Power Platform, MS Fabric, SAS, Alteryx and related.
• 10+  years of progressively responsible experience involving BI/Analytic/Reporting systems management, administration, BI architecture/solutions design, systems support, maintenance, troubleshooting and optimization, with solid understanding of IT and business processes and technologies.
• 7+ years experience with server environments, hardware/software requirements, IT infrastructure, deployment architectures, and server management, both cloud and on premise.
• Advanced knowledge of Datawarehouse/Database platforms such as Oracle, MS SQL Server, Databricks, AWS, Azure SQL Datawarehouse etc.as well as related db languages such as Oracle PL/SQL, MS Transact-SQL, and Databricks/Spark SQL; knowledge of Python is a plus.
• 7+ years of people management experience, leading both internal and external resources, including leadership, planning, and coordination of development; support work for large scale projects.
• Proven ability to create and drive strategic projects, aligning functional area deliverables with a clear line of sight to organizational goals.

Key Relationships:

• Enterprise business teams who use BI and analytic systems to drive business insights.
• Assigned employee and contractor team members, and BI and analytic system users across multiple departments.
• Business leaders and power users in areas leveraging BI and analytic systems.

Financial Responsibilities (For Management Roles Only):

• Manages project and resource budgets for their own operating group, as well as assigned/owned capital projects.
• Annual budget planning input, manages costs to remain within fixed budget, and assesses and communicates risk factors.
• Manages fixed budget.

Power Skills:

• Enterprise Mindset 
• Deals with Ambiguity 
• Develops Talent 
• Financial & Tech Acumen 
• Manages Complexity 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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