Service Delivery Director

Job ID Number

R5099

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

We are looking for a motivated Service Delivery Director ready to take us to the next level! If you have strong leadership and account management experience and are looking for your next career move, apply now!

Job Description

We are seeking a Service Delivery Director within our Local Government vertical who is responsible for overseeing all aspects of delivery at multiple clients across varying scopes of work, including managing the budget, the account team(s), managed services and project deliverables, and the client relationships. This role will also include responsibilities to lead and promote community engagement efforts. This position will be full time with travel expectations up to 25%. Candidates should reside in the Chicagoland, Illinois proximity.

"This position does not offer sponsorship for work authorization."

What You'll Do

A Service Delivery Director is responsible for researching, planning, developing and implementing operational and tactical processes and procedures to meet managed services and project delivery goals. Responsibilities include, but are not limited, the following:

• Provide overall leadership, strategy and set direction for managers and employees

• Lead large group discussions to answer questions and remedy complaints

• Create and deliver stakeholder executive presentations

• Create and nurture effective communication within the organization

• Build a strong team through open communication and by collaborating on decision-making responsibilities

• Initiate and set goals for programs based on the organization’s strategic objectives and contract expectations

• Plan programs from start to finish, including identifying processes, deadlines and milestones

• Develop and approve operations and budgets.

• Develop and maintain client relationships to maintain and expand CAI’s business at clients

• Develop processes and procedures to meet and exceed client expectations related to managed services contracts as well as projects

• Manage all delivery activities at the client, whether performed by resources in direct reporting line, or from CAI Enterprise Practices

What You'll Need

• Minimum of 5 years of experience in consulting, service delivery and/or program management

• Proven track record of successfully managing complex programs and leading diverse teams

• Strong strategic thinking and problem-solving skills

• Excellent communication and leadership abilities

• Ability to work independently in a remote setting while maintaining strong connections with the team and stakeholders

• Experience and understanding of a breadth of IT managed services including, but not limited to, AI, application support, cybersecurity, ITSM, service desk, etc.  Oracle platform and application experience a huge plus

• Experience and ability to shape, position and respond to RFP’s

• Must of comfortable operating in a fast paced, changing environment

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-JE1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.