Senior Retention Manager
Confirmed live in the last 24 hours
Urbana, IL, USA
Experience Level
Desired Skills
Mergers & Acquisitions (M&A)
Finance & Banking
  • You have obtained a Bachelor Degree or higher
  • You are a proven customer retention leader, with a track record of leading teams and businesses to retention growth
  • You proactively look at solutions and improvements
  • You have an analytical mindset and a data oriented approach
  • You are excited to contribute to the Mindvalley mission and vision
  • Leverage customer data to build actionable plans to improve engagement and stickiness
  • Coordinate initiatives across multiple functions including, but not limited to, Marketing, Membership Experience, Data, Tech, Creatives etc
  • Keep a vigilant check on customer behaviour & measure various points / times of consumption across Life time. You will be responsible for strategies towards churn management and improving engagement with measurable targets
  • Ensure high level of customer satisfaction and ensure that customer touch points through data points as well as communicating back through channels in a timely manner
  • Proactively engage customers with the goal of improving adoption, satisfaction and lifetime value
  • Monitor conversion post acquisition including loyalty led programs & through communities
  • Responsible for ensuring that the rewards offers remain competitive in the market through relevant offers
  • Responsible for day to day management of rewards (agencies and vendor) to ensure all activities are done within agreed parameters
  • Devise retention campaigns including content trials to maintain a healthy customer satisfaction and member acquisition rate